Releasing Generosity

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Data Coordinator

Job Description

Department:
Report to
:

Data Services
Letty Lopez, Data Services Supervisor

Position:
Hours:

Full-time
40 hours / week (Non-Exempt)

Position Purpose

The Data Coordinator’s primary responsibility is to communicate and coordinate with each assigned client. This entails requesting necessary data for production. The support assistant must take information; format, store it, retrieve it, and/or distribute it to the staff, clients, and vendors.

Essential Duties and Responsibilities

  • Corresponds with Client’s Data Entry/ Development Staff via, email and phone
  • Drafts file requests to individual contact personnel for necessary data information, which includes accurate fields, dates and necessary criteria for processing
  • Receives confidential client data, etc. via FTP and email. QC records counts, edit, and saves in corresponding drive locations
  • Packages, compresses, and uploads data files to vendor FTP sites
  • Drafts and edits specific word doc and excel instructions to vendors corresponding to the data file transfers
  • Runs monthly results reports for each individual for the Account Strategist
  • Downloads raw import data files and review counts
  • Edits excel sheet for each Account Strategist with proposal quantities and previous year mailed quantities to present for mail selection
  • Works with Account Strategist’s selections for each individual client
  • Performs final file reviews to make sure that the necessary captured data is correct and ready for distribution to printer/lettershop
  • Maintains and tracks client’s NCOA files and expiration
  • File maintenance (puts mail samples in order)
  • Other responsibilities as assigned

Skills and Abilities

Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good collaborator

Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency

Reasoning Skills: Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful

Computer Skills: Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, Outlook, Workfront, and Dynamics and quickly learn, understand, and implement the operation of the agency’s e-Tools

Excel Skills: The Associate Account Executive must be able to pass both the intermediate and advanced Excel assessment – demonstrating proficient formula use, an understanding of the questions data can answer, and the ability to read data within a spreadsheet

Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks

Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through

Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines

Educational Requirements and Qualifications

BA or BS preferred, ideally in Marketing, Communications, Advertising, Business, Analytics, or a related field

Work Environment

Professional services office environment

Hybrid work schedule

Occasional travel to conferences and client sites

Writer

Job Description

Department:
Report to
:

Creative
Sarah Wallin, Creative Director

Position:
Hours:

Full-time
40 hours / week (Non-Exempt)

Position Purpose

The Writer works closely with the Creative team to create compelling copy and other agency-produced projects. May be called upon to assist the Senior Vice President, Creative and Creative Director on specific projects or given projects to take lead on from conception to completion. This includes projects for agency clients as well as corporate jobs and special projects. Will be involved in the development of quarterly client campaigns, including creative brainstorming, writing, working with designers and presentation to other agency teams. Does intensive client customization and works with other Creative team members to ensure client mandatories are reflected correctly in copy for campaigns. Will collect Resource from clients both during on-site visits and by phone, including testimony features, director comments, accompanying articles, etc. Acts as a sounding board for SVP Creative and Creative Director and takes on any assignments and/or roles, as needed, to allow them more time for strategy and creative development.

Essential Duties and Responsibilities

  • Writes copy related to client campaigns, as assigned; may include direct mail, newsletters, digital, PR, thank you letters, collateral, social media, or special projects, including major rewrites and client-requested revisions
  • Completes intensive client customization, ensuring that client mandatories are correctly and successfully utilized in copy for each client campaign
  • Collaborates with the design team to provide input and direction on imagery and layout to help create cohesive, strategic campaigns. Reviews concepts in copy and in base art, and makes any requested changes as needed
  • Collects resource from clients during video calls. May occasionally require travelling to clients’ locations for onsite visits.  Will incorporate interview resource into appeals, newsletters, etc.  Will maintain a professional and “client-sensitive” relationship with clients. Will often inform the Creative and Client Services teams about nuances of clients’ communication needs and/or customization requirements
  • May be required to meet with clients (either in person, or primarily via phone) for the purpose of discussing creative needs or to conduct an interview with an Executive Director to get resources for a specific campaign
  • Contributes to quarterly SWIPE meeting (presenting new/interesting ideas for direct mail and digital campaigns)
  • Attends Creative Brainstorming Meetings (in-person or by teleconference) and contributes to pitches for new monthly campaigns each quarter 
  • May attend and represent the Senior Vice President, Creative, Creative Director, and/or Creative Team at any agency meeting
  • Collaborates with and/or assists the Senior Vice President, Creative or Creative Director on any projects, as requested. Other related duties and responsibilities may be assigned and communicated
  • Assists and engages in strategy development for all client campaigns. Studies and analyzes both in-house and industry best practices for successful direct marketing strategy as it affects creative development

Skills and Abilities

Communication Skills: Excellent writing skills are obviously a must. Ideally has experience in and knowledge of nonprofit fundraising, marketing, and advertising via direct mail, digital and other written mediums. Strong analytical and critical thinking skills to analyze and interpret strategic and creative ideas is required. Must be a strong verbal communicator, presenting ideas and/or opinions on both strategic and creative direction of projects and campaigns, as well as the agency as a whole

Relationship Building: Must have the ability to successfully interact with a wide variety of personalities both within the agency and with clients, at all professional levels. At times while collecting interview resource, you will be the “face” of the agency and need to conduct yourself in a client-sensitive, professional manner that further promotes the agency’s core values and business practices… deferring to Client Services’ efforts in building those relationships

Reasoning Skills: Must include ability to define problems, collect data, establish facts, and draw valid conclusions. Must be an excellent multi-tasker and show strong leadership skills. Quick and efficient responses via email regarding questions, concerns or concepts is key in this position. Will be expected to exercise judgment and discretion in determining objectives and approaches to writing projects and campaigns

Computer Skills: Includes an intermediate level and the use and knowledge of integrated computer systems and business-related software such as Microsoft Office including Outlook, Chrome (preferred web browser), as well as Google Drive (Docs, Spreadsheets, Slides) and Proof HQ/Adobe Workfront

Decision Making: Includes an ability to make decisions about complex objectives and answer questions from proofreading team and other teams as well. Participates in decisions about the process and daily operations of the proofreading team

Organization Skills: Organization is a must in this position. Requires strong organizational skills and the ability to multitask, prioritize and focus on multiple projects and assignments

Educational Requirements and Qualifications

Bachelor’s Degree preferred, preferably in English, Journalism, Public Relations, Advertising, or related field

Five years of professional experience, preferably in fundraising, marketing, communications, or a related field. Ideally, the candidate has experience working with nonprofit organizations and knowledge of fundraising campaigns. They should have experience and proficiency in writing for multiple channels – direct mail, email marketing, paid digital media, alternative, outdoor media and more

Work Environment

Professional services office environment – standard office, telecommuting, client onsite visits

A writer will be required to work in the following environments: Standard Office, Telecommuting, Client Onsite Visits

If remote (working outside the Los Angeles area), will be expected to visit the Monrovia office as requested (four or more times each year)

Digital Media Coordinator

Job Description

Department:
Report to
:

Digital
TBD, Digital Media Manager

Position:
Hours:

Full-time
40 hours / week (Non-Exempt)

Position Purpose

The Digital Media Coordinator works closely with the Client Service team, Project Management team, Creative team, and the Digital Marketing Team to help implement the multi-channel campaigns planned within the digital program. This role requires a very high level of attention to detail and accuracy assuring campaigns are successfully implemented without errors, on time and within budget. The Digital Media Coordinator is EXTREMELY detailed, self-managing, possess high initiative and thrives in a highly collaborative and fast-paced work environment and who, when presented with a challenge, will investigate solutions and won’t quit until they find one.

Essential Duties and Responsibilities

  • Assists with the execution of paid digital media campaigns with internal and external teams including:
    • Paid Facebook/Instagram
    • Google Ads/Google Grant/Bing
    • Programmatic Display
    • YouTube, OTT/CTV, Programmatic Audio
  • Assists with SEO/SEM efforts
  • Assists with reporting on paid campaign performance. This includes creating monthly and tri-annual client facing reports
  • Works closely with digital media partners to ensure client buys are implemented on time, without error and within budget
  • Stays informed of relevant industry, paid media, and paid media platform trends and best practices
  • Troubleshoots with clients and digital media partners all technical aspects of the digital channels that will mostly include Facebook and Google set up, ad denial/appeals, connections with Ad Manager or client websites
  • Assists in the preparation of annual and special project digital media proposals for all digital clients. This includes working directly with our internal stakeholders and with our digital media partner assuring budgets and projections meet client goals
  • Coordinates the day-to-day activities of the program which includes asset gathering, proofing, and implementation with our media partners
  • Creates donation pages on a variety of donation platforms. Requires the ability to learn digital platforms quickly and maintain a high accuracy in work quality
  • Collaborates with other digital team members on projects for the overall digital marketing program that may extend beyond digital media strategies
  • Other responsibilities as assigned

Skills and Abilities

Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional; Ability to work with digital media partners, designers and content creators providing the direction needed to assure projects meet creative and strategic objectives and deadlines on time. Ability to build strong client relationships and deliver exceptional customer service

Communication Skills: Strong internal and external, written, and oral communication skills. Must be efficient and comfortable in a remote work environment using video conferencing. Must be collaborative and enjoy working with a team; Must demonstrate professionalism with clients

Leadership Skills: Ability to juggle competing deadlines, multi-task, meet tight deadlines and support other teams as needed. Ability to manage external agencies and indirectly lead a team

Analytical Skills: Strong analytical skills. Ability to reason patterns in campaign results data, and interpret causation in data analytics

Computer Skills: Proficient in components of MS Office, including Word, Excel, PowerPoint, and Outlook. Understanding and hands on experience working with Google Analytics, Google Tag Manager, and Search console. Google Certifications a bonus. We will also sponsor getting the certifications. Experience with WordPress, Adobe Software, SEM Rush, MOZ, or similar tools is a bonus

Social Platform Skills: Understanding of how major social platforms work (Facebook, Instagram, YouTube, LinkedIn, etc.) and the ability to use each platform’s features effectively

Decision Making and Problem Solving: Must demonstrate an ability to make decisions about complex objectives. Must demonstrate the ability to exercise considerable independent judgment and discretion in determining objectives and approaches to assignments, and demonstrate flexibility to handle a substantial, fast-paced workload with many interruptions

Creative Direction: Strong visual eye with regard to the review of graphics, photography, and video for social publishing. Must have an eye to recognize when digital ads/landing pages have visual errors

Attention to Detail: Requires a very high level of attention to detail, organization skills and accuracy assuring campaigns are successfully implemented without errors, on time and within budget

Educational Requirements and Qualifications

BA or BS ideally in Marketing, Business, Computer Science, Fundraising, Communications, or another related field

Ideally, two or more years’ experience in paid digital media with a focus on paid Facebook ads and Google Ads

Ideally, two or more years’ experience in an agency or nonprofit environment

Work Environment

Professional services office environment

Hybrid work schedule

Travel to conferences and client sites

Digital Media Manager

Job Description

Department:
Report to
:

Digital
Stephanie Tippitt
Vice President, Digital Strategy

Position:
Hours:

Full-time
40 hours / week (Exempt)

Position Purpose

The Digital Media Manager is responsible for day-to-day management of the cross-channel paid media program that includes paid search, programmatic display, paid Facebook, YouTube, and other emerging digital channels with a focus on acquiring new donors and generating online revenue.

Essential Duties and Responsibilities

  • Plans, places, and manages digital campaigns–including research, strategy, execution, analysis, and ongoing optimizations
  • Manages the day-to-day operations of the digital media campaigns across multiple platforms and channels in collaboration with our media partner and contractors
  • Manages budgets, performance, and optimizations, ensuring campaigns meet and exceed clients’ goals
  • Manages support roles on this team that currently include the Digital Marketing Coordinator and will lead the hiring and coaching of future positions needed to achieve the growth goals of this program
  • Builds and monitors Paid Facebook/Instagram campaigns
  • Builds and monitor Google Ads/Google Grant/Bing ads
  • Performs quality control checks on client campaigns to ensure that all placements and creative have been set up correctly and are delivering on schedule
  • Measures and analyzes data to develop, execute, test, and report on all paid campaign performance. This includes creating monthly and tri-annual client facing reports using Google Data Studio
  • Stays informed of relevant industry, paid media, and paid media platform trends and best practices
  • Troubleshoots with clients and digital media partners all technical aspects of the digital channels
  • Prepares annual and special project digital media proposals for all digital clients in collaboration with internal stakeholders and digital media partner
  • Oversees the creation of donation pages on a variety of donation platforms. Requires the ability to learn digital platforms quickly and maintain a high accuracy in work quality
  • Communicates effectively with team members by using BDI project management and communication systems: Workfront, CRM, Microsoft Teams, Zoom
  • Other responsibilities as assigned
  • Under the direction of the BDI Marketing team, selects topics and writes/records two pieces of BDI Marketing content per fiscal year (Quick Shots, Inspire, Webinars, and podcasts)

Skills and Abilities

Digital Media Skills: Requires deep understanding of paid search, paid social, programmatic media, native, and video, with ability to recommend appropriate tactics within each to generate acquisition and revenue growth; Must be familiar with cross-channel optimization, including paid social and programmatic; Must have experience building and optimizing Google Grants and Google Paid; Must have experience building paid ads with custom audiences and unique conversion metrics in Facebook Ads Manager

Digital Platform Skills: Requires expertise with digital media platforms, including Google, Microsoft, Facebook Ads Manager; Experience using Google Analytics and Google Tag Manager; Experience with SEM tools like Moz, SEM Rush or similar; Prefer 1 year experience managing campaigns within DSP (StackAdapt, BASIS, MediaMath, etc.)

Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good collaborator

Leadership Skills: Provides strong leadership, sets a good example, skilled decision maker, motivator, coach, encourager; instills confidence in team members to follow them

Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency

Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks

Computer Skills: Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, Outlook, Workfront, and Dynamics and quickly learn, understand, and implement the operation of the agency’s e-Tools

Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through

Work Style: Must be punctual, flexible, and able to function well in a fast-paced environment with multiple projects and often competing deadlines

Educational Requirements and Qualifications

BA or BS preferred, ideally in Computer Science, Marketing, Business, Analytics, or a related field

Minimum of 4 years’ experience of direct, hands-on paid media planning and buying experience via direct publishers, and programmatic vendors. Includes managing the implementation of digital campaigns across paid search, display, Facebook and video advertising

Nonprofit-specific experience preferred (but not required) in an agency setting; with success acquiring new donors and increasing online revenue performance in the digital channels

Work Environment

Professional services office environment

Hybrid work schedule

Occasional travel to conferences, BDI, and client offices

Digital Implementation Specialist

Job Description

Department:
Report to
:

Digital
Ashley Prior
Digital Implementation Lead

Position:
Hours:

Full-time
40 hours / week (Non-Exempt)

Position Purpose

In the role of the Digital Implementation Specialist, you need to be a quick-thinking, fast-paced juggler and love it! You will be part of a team that supports over 40 clients in their digital marketing program. If you want to develop your career in digital, love a challenge and have the ability to learn new things quickly, this might be the job for you!

Primary responsibilities include email marketing deployment, WordPress website updates and donation page updates, and organic social media support. Additional responsibilities include website content development, blogging, landing page optimization and special projects.

The Digital Implementation Specialist works closely with the Project Management team, Creative team, and the Digital Team to help implement the multi-channel campaigns planned within the digital program. Requires an extremely high level of attention to detail and accuracy assuring campaigns are successfully implemented without errors, on time and within budget. The Specialist is someone who is EXTREMELY detailed, self-managing, possesses high initiative and thrives in a highly collaborative work environment and who, when presented with a challenge, will investigate solutions and won’t quit until they find one. Digital marketing is both a technical and visual discipline – the Specialist needs an eye for design and the awareness to determine when something looks off brand.

Essential Duties and Responsibilities

  • Assists with the implementation of the digital program including website updates in WordPress, WIX, Squarespace, and donation page updates in multiple custom platforms, email building and deployment, client list maintenance, and client-specific requests
  • Creates and deploys monthly email campaigns using Mail Chimp, Constant Contact, Delivra, Blackbaud and other email programs
  • Regularly updates client and BDI website with content updates as needed. Requires proficiency in WordPress
  • Manages a group of clients cultivating relationships with the clients and the Account team
  • Updates the BDI blog including content gathering, post deployment, and implementation of inbound marketing strategies
  • Develops and maintains the digital department’s QC procedures for all digital cultivation programs
  • Assists the DOA Director with data collection and preparation for Analytics reports and other special projects as needed
  • Coordinates projects with external contractors and business partners. Includes providing partners with clear direction and project management ensuring they are completed on time, on budget and without error
  • Prepared and distributed campaign assets to team members involved with the production and implementation of digital campaigns including websites, email, and organic social
  • Assists with onboarding of new clients, implementation of tracking, troubleshooting, and providing technical support to our clients
  • Other responsibilities as assigned

Skills and Abilities

Communication Skills: Strong internal and external, written, and oral, communication writing skills. Must be collaborative and enjoy working with a team

Reasoning Skills: Strong problem-solving capabilities and extremely high attention to detail. Need to take initiative to find solutions to challenges

Leadership Skills: Ability to juggle competing deadlines, multi-task, meet tight deadlines and support other teams as needed

Math Skills: Ability to reason patterns in campaign results data and interpret causation in data analytics

Computer Skills: Proficient in components of MS Office, including Word, Excel, PowerPoint, and Outlook. Proficient with WordPress websites, plugins, and updating web pages. Proficient in MailChimp and has the proclivity to quickly learn and master other custom CMS platforms. Drupal and Constant Contact would be a bonus. Must be proficient in both Windows and Mac environments

Decision Making: Positive, energetic, and collaborative personality with self-starter approach to work.

Relationship Building: Ability to manage website developers, designers and content creators providing the direction needed to assure projects meet creative and strategic objectives and deadlines on time.

Educational Requirements and Qualifications

Bachelor’s degree in Business, Marketing, Computer Science or another related field

Two or more years’ experience in digital marketing and media experience in a professional environment

Experience with WordPress, Email Marketing Platforms, Microsoft Office, Outlook, Google Drive, Adobe Photoshop preferred

Professional social media experience and SEO preferred

Work Environment

Professional services office environment

Hybrid work schedule

Travel to conferences and client sites

African children drawing

Connecting those who have with those who need.

In our nation of abundance, we’re fervent believers that the generosity of others can be released by introducing those who have to those who need. When fully funded, nonprofits can accomplish their highest calling and vital work. Because we consider our relationship a life-giving and sacred bond, our belief in possibility knows no bounds.

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This is a test.

More than $700 million dollars. Since BDI began, that’s how much we’ve helped raise for ministries across the country. We can’t even begin to calculate the mouths fed, the shelter provided and the lives transformed.

Yes, BDI knows the heartbeat of Missions. Our far-reaching strategies, seasoned specialists and compelling direct marketing programs maximize the connection between donors and your Mission.

Core Principle #1: Abundance, Not Scarcity

BDI believes that in God’s economy, there is always more than enough to fund His work. So we approach fundraising from a perspective of abundance: that is, there are plenty of generous people to share their wealth with organizations that dedicate themselves to serve others.

Core Principle #2: Opportunity Meets Capacity – for Great Impact

BDI believes in the tremendous impact that occurs when an authentic case for support is met with people’s desire to be part of the redemptive upside of humanity. To make these connections, we actively engage donors where they live and interact, communicate clearly with value-driven language, and make the journey engaging, fun and rewarding.

Core Principle #3: Missionally Aligned – Kingdom Called

BDI believes in working alongside those whose ministries are boldly faith-forward. Sharing this calling to do good work that glorifies Jesus Christ, promotes the Gospel message and demonstrates Christian values provides tremendous synergy between BDI and the partners we serve.

Core Principle #4: Stronger Together

BDI believes that we’re both stronger and more effective by serving together in ministry. Time after time, we’ve seen exponential results because of the collaboration and leveraging of the talents among our collective team.

Core Principle #5: Responsible Stewardship

BDI believes as we labor together, it’s the relationships formed that supercharges our teams – the journey side-by-side, rather than the destination alone.

This is content

Anna Wooton
Phil Stolberg

This is also content

Data Coordinator

Job Description

Department:
Report to
:

Data Services
Letty Lopez, Data Services Supervisor

Position:
Hours:

Full-time
40 hours / week (Non-Exempt)

Position Purpose

The Data Coordinator’s primary responsibility is to communicate and coordinate with each assigned client. This entails requesting necessary data for production. The support assistant must take information; format, store it, retrieve it, and/or distribute it to the staff, clients, and vendors.

Essential Duties and Responsibilities

  • Corresponds with Client’s Data Entry/ Development Staff via, email and phone
  • Drafts file requests to individual contact personnel for necessary data information, which includes accurate fields, dates and necessary criteria for processing
  • Receives confidential client data, etc. via FTP and email. QC records counts, edit, and saves in corresponding drive locations
  • Packages, compresses, and uploads data files to vendor FTP sites
  • Drafts and edits specific word doc and excel instructions to vendors corresponding to the data file transfers
  • Runs monthly results reports for each individual for the Account Strategist
  • Downloads raw import data files and review counts
  • Edits excel sheet for each Account Strategist with proposal quantities and previous year mailed quantities to present for mail selection
  • Works with Account Strategist’s selections for each individual client
  • Performs final file reviews to make sure that the necessary captured data is correct and ready for distribution to printer/lettershop
  • Maintains and tracks client’s NCOA files and expiration
  • File maintenance (puts mail samples in order)
  • Other responsibilities as assigned

Skills and Abilities

Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good collaborator

Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency

Reasoning Skills: Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful

Computer Skills: Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, Outlook, Workfront, and Dynamics and quickly learn, understand, and implement the operation of the agency’s e-Tools

Excel Skills: The Associate Account Executive must be able to pass both the intermediate and advanced Excel assessment – demonstrating proficient formula use, an understanding of the questions data can answer, and the ability to read data within a spreadsheet

Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks

Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through

Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines

Educational Requirements and Qualifications

BA or BS preferred, ideally in Marketing, Communications, Advertising, Business, Analytics, or a related field

Work Environment

Professional services office environment

Hybrid work schedule

Occasional travel to conferences and client sites

Writer

Job Description

Department:
Report to
:

Creative
Sarah Wallin, Creative Director

Position:
Hours:

Full-time
40 hours / week (Non-Exempt)

Position Purpose

The Writer works closely with the Creative team to create compelling copy and other agency-produced projects. May be called upon to assist the Senior Vice President, Creative and Creative Director on specific projects or given projects to take lead on from conception to completion. This includes projects for agency clients as well as corporate jobs and special projects. Will be involved in the development of quarterly client campaigns, including creative brainstorming, writing, working with designers and presentation to other agency teams. Does intensive client customization and works with other Creative team members to ensure client mandatories are reflected correctly in copy for campaigns. Will collect Resource from clients both during on-site visits and by phone, including testimony features, director comments, accompanying articles, etc. Acts as a sounding board for SVP Creative and Creative Director and takes on any assignments and/or roles, as needed, to allow them more time for strategy and creative development.

Essential Duties and Responsibilities

  • Writes copy related to client campaigns, as assigned; may include direct mail, newsletters, digital, PR, thank you letters, collateral, social media, or special projects, including major rewrites and client-requested revisions
  • Completes intensive client customization, ensuring that client mandatories are correctly and successfully utilized in copy for each client campaign
  • Collaborates with the design team to provide input and direction on imagery and layout to help create cohesive, strategic campaigns. Reviews concepts in copy and in base art, and makes any requested changes as needed
  • Collects resource from clients during video calls. May occasionally require travelling to clients’ locations for onsite visits.  Will incorporate interview resource into appeals, newsletters, etc.  Will maintain a professional and “client-sensitive” relationship with clients. Will often inform the Creative and Client Services teams about nuances of clients’ communication needs and/or customization requirements
  • May be required to meet with clients (either in person, or primarily via phone) for the purpose of discussing creative needs or to conduct an interview with an Executive Director to get resources for a specific campaign
  • Contributes to quarterly SWIPE meeting (presenting new/interesting ideas for direct mail and digital campaigns)
  • Attends Creative Brainstorming Meetings (in-person or by teleconference) and contributes to pitches for new monthly campaigns each quarter 
  • May attend and represent the Senior Vice President, Creative, Creative Director, and/or Creative Team at any agency meeting
  • Collaborates with and/or assists the Senior Vice President, Creative or Creative Director on any projects, as requested. Other related duties and responsibilities may be assigned and communicated
  • Assists and engages in strategy development for all client campaigns. Studies and analyzes both in-house and industry best practices for successful direct marketing strategy as it affects creative development

Skills and Abilities

Communication Skills: Excellent writing skills are obviously a must. Ideally has experience in and knowledge of nonprofit fundraising, marketing, and advertising via direct mail, digital and other written mediums. Strong analytical and critical thinking skills to analyze and interpret strategic and creative ideas is required. Must be a strong verbal communicator, presenting ideas and/or opinions on both strategic and creative direction of projects and campaigns, as well as the agency as a whole

Relationship Building: Must have the ability to successfully interact with a wide variety of personalities both within the agency and with clients, at all professional levels. At times while collecting interview resource, you will be the “face” of the agency and need to conduct yourself in a client-sensitive, professional manner that further promotes the agency’s core values and business practices… deferring to Client Services’ efforts in building those relationships

Reasoning Skills: Must include ability to define problems, collect data, establish facts, and draw valid conclusions. Must be an excellent multi-tasker and show strong leadership skills. Quick and efficient responses via email regarding questions, concerns or concepts is key in this position. Will be expected to exercise judgment and discretion in determining objectives and approaches to writing projects and campaigns

Computer Skills: Includes an intermediate level and the use and knowledge of integrated computer systems and business-related software such as Microsoft Office including Outlook, Chrome (preferred web browser), as well as Google Drive (Docs, Spreadsheets, Slides) and Proof HQ/Adobe Workfront

Decision Making: Includes an ability to make decisions about complex objectives and answer questions from proofreading team and other teams as well. Participates in decisions about the process and daily operations of the proofreading team

Organization Skills: Organization is a must in this position. Requires strong organizational skills and the ability to multitask, prioritize and focus on multiple projects and assignments

Educational Requirements and Qualifications

Bachelor’s Degree preferred, preferably in English, Journalism, Public Relations, Advertising, or related field

Five years of professional experience, preferably in fundraising, marketing, communications, or a related field. Ideally, the candidate has experience working with nonprofit organizations and knowledge of fundraising campaigns. They should have experience and proficiency in writing for multiple channels – direct mail, email marketing, paid digital media, alternative, outdoor media and more

Work Environment

Professional services office environment – standard office, telecommuting, client onsite visits

A writer will be required to work in the following environments: Standard Office, Telecommuting, Client Onsite Visits

If remote (working outside the Los Angeles area), will be expected to visit the Monrovia office as requested (four or more times each year)

Digital Media Coordinator

Job Description

Department:
Report to
:

Digital
TBD, Digital Media Manager

Position:
Hours:

Full-time
40 hours / week (Non-Exempt)

Position Purpose

The Digital Media Coordinator works closely with the Client Service team, Project Management team, Creative team, and the Digital Marketing Team to help implement the multi-channel campaigns planned within the digital program. This role requires a very high level of attention to detail and accuracy assuring campaigns are successfully implemented without errors, on time and within budget. The Digital Media Coordinator is EXTREMELY detailed, self-managing, possess high initiative and thrives in a highly collaborative and fast-paced work environment and who, when presented with a challenge, will investigate solutions and won’t quit until they find one.

Essential Duties and Responsibilities

  • Assists with the execution of paid digital media campaigns with internal and external teams including:
    • Paid Facebook/Instagram
    • Google Ads/Google Grant/Bing
    • Programmatic Display
    • YouTube, OTT/CTV, Programmatic Audio
  • Assists with SEO/SEM efforts
  • Assists with reporting on paid campaign performance. This includes creating monthly and tri-annual client facing reports
  • Works closely with digital media partners to ensure client buys are implemented on time, without error and within budget
  • Stays informed of relevant industry, paid media, and paid media platform trends and best practices
  • Troubleshoots with clients and digital media partners all technical aspects of the digital channels that will mostly include Facebook and Google set up, ad denial/appeals, connections with Ad Manager or client websites
  • Assists in the preparation of annual and special project digital media proposals for all digital clients. This includes working directly with our internal stakeholders and with our digital media partner assuring budgets and projections meet client goals
  • Coordinates the day-to-day activities of the program which includes asset gathering, proofing, and implementation with our media partners
  • Creates donation pages on a variety of donation platforms. Requires the ability to learn digital platforms quickly and maintain a high accuracy in work quality
  • Collaborates with other digital team members on projects for the overall digital marketing program that may extend beyond digital media strategies
  • Other responsibilities as assigned

Skills and Abilities

Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional; Ability to work with digital media partners, designers and content creators providing the direction needed to assure projects meet creative and strategic objectives and deadlines on time. Ability to build strong client relationships and deliver exceptional customer service

Communication Skills: Strong internal and external, written, and oral communication skills. Must be efficient and comfortable in a remote work environment using video conferencing. Must be collaborative and enjoy working with a team; Must demonstrate professionalism with clients

Leadership Skills: Ability to juggle competing deadlines, multi-task, meet tight deadlines and support other teams as needed. Ability to manage external agencies and indirectly lead a team

Analytical Skills: Strong analytical skills. Ability to reason patterns in campaign results data, and interpret causation in data analytics

Computer Skills: Proficient in components of MS Office, including Word, Excel, PowerPoint, and Outlook. Understanding and hands on experience working with Google Analytics, Google Tag Manager, and Search console. Google Certifications a bonus. We will also sponsor getting the certifications. Experience with WordPress, Adobe Software, SEM Rush, MOZ, or similar tools is a bonus

Social Platform Skills: Understanding of how major social platforms work (Facebook, Instagram, YouTube, LinkedIn, etc.) and the ability to use each platform’s features effectively

Decision Making and Problem Solving: Must demonstrate an ability to make decisions about complex objectives. Must demonstrate the ability to exercise considerable independent judgment and discretion in determining objectives and approaches to assignments, and demonstrate flexibility to handle a substantial, fast-paced workload with many interruptions

Creative Direction: Strong visual eye with regard to the review of graphics, photography, and video for social publishing. Must have an eye to recognize when digital ads/landing pages have visual errors

Attention to Detail: Requires a very high level of attention to detail, organization skills and accuracy assuring campaigns are successfully implemented without errors, on time and within budget

Educational Requirements and Qualifications

BA or BS ideally in Marketing, Business, Computer Science, Fundraising, Communications, or another related field

Ideally, two or more years’ experience in paid digital media with a focus on paid Facebook ads and Google Ads

Ideally, two or more years’ experience in an agency or nonprofit environment

Work Environment

Professional services office environment

Hybrid work schedule

Travel to conferences and client sites

Digital Media Manager

Job Description

Department:
Report to
:

Digital
Stephanie Tippitt
Vice President, Digital Strategy

Position:
Hours:

Full-time
40 hours / week (Exempt)

Position Purpose

The Digital Media Manager is responsible for day-to-day management of the cross-channel paid media program that includes paid search, programmatic display, paid Facebook, YouTube, and other emerging digital channels with a focus on acquiring new donors and generating online revenue.

Essential Duties and Responsibilities

  • Plans, places, and manages digital campaigns–including research, strategy, execution, analysis, and ongoing optimizations
  • Manages the day-to-day operations of the digital media campaigns across multiple platforms and channels in collaboration with our media partner and contractors
  • Manages budgets, performance, and optimizations, ensuring campaigns meet and exceed clients’ goals
  • Manages support roles on this team that currently include the Digital Marketing Coordinator and will lead the hiring and coaching of future positions needed to achieve the growth goals of this program
  • Builds and monitors Paid Facebook/Instagram campaigns
  • Builds and monitor Google Ads/Google Grant/Bing ads
  • Performs quality control checks on client campaigns to ensure that all placements and creative have been set up correctly and are delivering on schedule
  • Measures and analyzes data to develop, execute, test, and report on all paid campaign performance. This includes creating monthly and tri-annual client facing reports using Google Data Studio
  • Stays informed of relevant industry, paid media, and paid media platform trends and best practices
  • Troubleshoots with clients and digital media partners all technical aspects of the digital channels
  • Prepares annual and special project digital media proposals for all digital clients in collaboration with internal stakeholders and digital media partner
  • Oversees the creation of donation pages on a variety of donation platforms. Requires the ability to learn digital platforms quickly and maintain a high accuracy in work quality
  • Communicates effectively with team members by using BDI project management and communication systems: Workfront, CRM, Microsoft Teams, Zoom
  • Other responsibilities as assigned
  • Under the direction of the BDI Marketing team, selects topics and writes/records two pieces of BDI Marketing content per fiscal year (Quick Shots, Inspire, Webinars, and podcasts)

Skills and Abilities

Digital Media Skills: Requires deep understanding of paid search, paid social, programmatic media, native, and video, with ability to recommend appropriate tactics within each to generate acquisition and revenue growth; Must be familiar with cross-channel optimization, including paid social and programmatic; Must have experience building and optimizing Google Grants and Google Paid; Must have experience building paid ads with custom audiences and unique conversion metrics in Facebook Ads Manager

Digital Platform Skills: Requires expertise with digital media platforms, including Google, Microsoft, Facebook Ads Manager; Experience using Google Analytics and Google Tag Manager; Experience with SEM tools like Moz, SEM Rush or similar; Prefer 1 year experience managing campaigns within DSP (StackAdapt, BASIS, MediaMath, etc.)

Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good collaborator

Leadership Skills: Provides strong leadership, sets a good example, skilled decision maker, motivator, coach, encourager; instills confidence in team members to follow them

Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency

Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks

Computer Skills: Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, Outlook, Workfront, and Dynamics and quickly learn, understand, and implement the operation of the agency’s e-Tools

Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through

Work Style: Must be punctual, flexible, and able to function well in a fast-paced environment with multiple projects and often competing deadlines

Educational Requirements and Qualifications

BA or BS preferred, ideally in Computer Science, Marketing, Business, Analytics, or a related field

Minimum of 4 years’ experience of direct, hands-on paid media planning and buying experience via direct publishers, and programmatic vendors. Includes managing the implementation of digital campaigns across paid search, display, Facebook and video advertising

Nonprofit-specific experience preferred (but not required) in an agency setting; with success acquiring new donors and increasing online revenue performance in the digital channels

Work Environment

Professional services office environment

Hybrid work schedule

Occasional travel to conferences, BDI, and client offices

Digital Implementation Specialist

Job Description

Department:
Report to
:

Digital
Ashley Prior
Digital Implementation Lead

Position:
Hours:

Full-time
40 hours / week (Non-Exempt)

Position Purpose

In the role of the Digital Implementation Specialist, you need to be a quick-thinking, fast-paced juggler and love it! You will be part of a team that supports over 40 clients in their digital marketing program. If you want to develop your career in digital, love a challenge and have the ability to learn new things quickly, this might be the job for you!

Primary responsibilities include email marketing deployment, WordPress website updates and donation page updates, and organic social media support. Additional responsibilities include website content development, blogging, landing page optimization and special projects.

The Digital Implementation Specialist works closely with the Project Management team, Creative team, and the Digital Team to help implement the multi-channel campaigns planned within the digital program. Requires an extremely high level of attention to detail and accuracy assuring campaigns are successfully implemented without errors, on time and within budget. The Specialist is someone who is EXTREMELY detailed, self-managing, possesses high initiative and thrives in a highly collaborative work environment and who, when presented with a challenge, will investigate solutions and won’t quit until they find one. Digital marketing is both a technical and visual discipline – the Specialist needs an eye for design and the awareness to determine when something looks off brand.

Essential Duties and Responsibilities

  • Assists with the implementation of the digital program including website updates in WordPress, WIX, Squarespace, and donation page updates in multiple custom platforms, email building and deployment, client list maintenance, and client-specific requests
  • Creates and deploys monthly email campaigns using Mail Chimp, Constant Contact, Delivra, Blackbaud and other email programs
  • Regularly updates client and BDI website with content updates as needed. Requires proficiency in WordPress
  • Manages a group of clients cultivating relationships with the clients and the Account team
  • Updates the BDI blog including content gathering, post deployment, and implementation of inbound marketing strategies
  • Develops and maintains the digital department’s QC procedures for all digital cultivation programs
  • Assists the DOA Director with data collection and preparation for Analytics reports and other special projects as needed
  • Coordinates projects with external contractors and business partners. Includes providing partners with clear direction and project management ensuring they are completed on time, on budget and without error
  • Prepared and distributed campaign assets to team members involved with the production and implementation of digital campaigns including websites, email, and organic social
  • Assists with onboarding of new clients, implementation of tracking, troubleshooting, and providing technical support to our clients
  • Other responsibilities as assigned

Skills and Abilities

Communication Skills: Strong internal and external, written, and oral, communication writing skills. Must be collaborative and enjoy working with a team

Reasoning Skills: Strong problem-solving capabilities and extremely high attention to detail. Need to take initiative to find solutions to challenges

Leadership Skills: Ability to juggle competing deadlines, multi-task, meet tight deadlines and support other teams as needed

Math Skills: Ability to reason patterns in campaign results data and interpret causation in data analytics

Computer Skills: Proficient in components of MS Office, including Word, Excel, PowerPoint, and Outlook. Proficient with WordPress websites, plugins, and updating web pages. Proficient in MailChimp and has the proclivity to quickly learn and master other custom CMS platforms. Drupal and Constant Contact would be a bonus. Must be proficient in both Windows and Mac environments

Decision Making: Positive, energetic, and collaborative personality with self-starter approach to work.

Relationship Building: Ability to manage website developers, designers and content creators providing the direction needed to assure projects meet creative and strategic objectives and deadlines on time.

Educational Requirements and Qualifications

Bachelor’s degree in Business, Marketing, Computer Science or another related field

Two or more years’ experience in digital marketing and media experience in a professional environment

Experience with WordPress, Email Marketing Platforms, Microsoft Office, Outlook, Google Drive, Adobe Photoshop preferred

Professional social media experience and SEO preferred

Work Environment

Professional services office environment

Hybrid work schedule

Travel to conferences and client sites

Data Coordinator

Job Description

Department:
Report to
:

Data Services
Letty Lopez, Data Services Supervisor

Position:
Hours:

Full-time
40 hours / week (Non-Exempt)

Position Purpose

The Data Coordinator’s primary responsibility is to communicate and coordinate with each assigned client. This entails requesting necessary data for production. The support assistant must take information; format, store it, retrieve it, and/or distribute it to the staff, clients, and vendors.

Essential Duties and Responsibilities

  • Corresponds with Client’s Data Entry/ Development Staff via, email and phone
  • Drafts file requests to individual contact personnel for necessary data information, which includes accurate fields, dates and necessary criteria for processing
  • Receives confidential client data, etc. via FTP and email. QC records counts, edit, and saves in corresponding drive locations
  • Packages, compresses, and uploads data files to vendor FTP sites
  • Drafts and edits specific word doc and excel instructions to vendors corresponding to the data file transfers
  • Runs monthly results reports for each individual for the Account Strategist
  • Downloads raw import data files and review counts
  • Edits excel sheet for each Account Strategist with proposal quantities and previous year mailed quantities to present for mail selection
  • Works with Account Strategist’s selections for each individual client
  • Performs final file reviews to make sure that the necessary captured data is correct and ready for distribution to printer/lettershop
  • Maintains and tracks client’s NCOA files and expiration
  • File maintenance (puts mail samples in order)
  • Other responsibilities as assigned

Skills and Abilities

Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good collaborator

Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency

Reasoning Skills: Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful

Computer Skills: Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, Outlook, Workfront, and Dynamics and quickly learn, understand, and implement the operation of the agency’s e-Tools

Excel Skills: The Associate Account Executive must be able to pass both the intermediate and advanced Excel assessment – demonstrating proficient formula use, an understanding of the questions data can answer, and the ability to read data within a spreadsheet

Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks

Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through

Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines

Educational Requirements and Qualifications

BA or BS preferred, ideally in Marketing, Communications, Advertising, Business, Analytics, or a related field

Work Environment

Professional services office environment

Hybrid work schedule

Occasional travel to conferences and client sites

Writer

Job Description

Department:
Report to
:

Creative
Sarah Wallin, Creative Director

Position:
Hours:

Full-time
40 hours / week (Non-Exempt)

Position Purpose

The Writer works closely with the Creative team to create compelling copy and other agency-produced projects. May be called upon to assist the Senior Vice President, Creative and Creative Director on specific projects or given projects to take lead on from conception to completion. This includes projects for agency clients as well as corporate jobs and special projects. Will be involved in the development of quarterly client campaigns, including creative brainstorming, writing, working with designers and presentation to other agency teams. Does intensive client customization and works with other Creative team members to ensure client mandatories are reflected correctly in copy for campaigns. Will collect Resource from clients both during on-site visits and by phone, including testimony features, director comments, accompanying articles, etc. Acts as a sounding board for SVP Creative and Creative Director and takes on any assignments and/or roles, as needed, to allow them more time for strategy and creative development.

Essential Duties and Responsibilities

  • Writes copy related to client campaigns, as assigned; may include direct mail, newsletters, digital, PR, thank you letters, collateral, social media, or special projects, including major rewrites and client-requested revisions
  • Completes intensive client customization, ensuring that client mandatories are correctly and successfully utilized in copy for each client campaign
  • Collaborates with the design team to provide input and direction on imagery and layout to help create cohesive, strategic campaigns. Reviews concepts in copy and in base art, and makes any requested changes as needed
  • Collects resource from clients during video calls. May occasionally require travelling to clients’ locations for onsite visits.  Will incorporate interview resource into appeals, newsletters, etc.  Will maintain a professional and “client-sensitive” relationship with clients. Will often inform the Creative and Client Services teams about nuances of clients’ communication needs and/or customization requirements
  • May be required to meet with clients (either in person, or primarily via phone) for the purpose of discussing creative needs or to conduct an interview with an Executive Director to get resources for a specific campaign
  • Contributes to quarterly SWIPE meeting (presenting new/interesting ideas for direct mail and digital campaigns)
  • Attends Creative Brainstorming Meetings (in-person or by teleconference) and contributes to pitches for new monthly campaigns each quarter 
  • May attend and represent the Senior Vice President, Creative, Creative Director, and/or Creative Team at any agency meeting
  • Collaborates with and/or assists the Senior Vice President, Creative or Creative Director on any projects, as requested. Other related duties and responsibilities may be assigned and communicated
  • Assists and engages in strategy development for all client campaigns. Studies and analyzes both in-house and industry best practices for successful direct marketing strategy as it affects creative development

Skills and Abilities

Communication Skills: Excellent writing skills are obviously a must. Ideally has experience in and knowledge of nonprofit fundraising, marketing, and advertising via direct mail, digital and other written mediums. Strong analytical and critical thinking skills to analyze and interpret strategic and creative ideas is required. Must be a strong verbal communicator, presenting ideas and/or opinions on both strategic and creative direction of projects and campaigns, as well as the agency as a whole

Relationship Building: Must have the ability to successfully interact with a wide variety of personalities both within the agency and with clients, at all professional levels. At times while collecting interview resource, you will be the “face” of the agency and need to conduct yourself in a client-sensitive, professional manner that further promotes the agency’s core values and business practices… deferring to Client Services’ efforts in building those relationships

Reasoning Skills: Must include ability to define problems, collect data, establish facts, and draw valid conclusions. Must be an excellent multi-tasker and show strong leadership skills. Quick and efficient responses via email regarding questions, concerns or concepts is key in this position. Will be expected to exercise judgment and discretion in determining objectives and approaches to writing projects and campaigns

Computer Skills: Includes an intermediate level and the use and knowledge of integrated computer systems and business-related software such as Microsoft Office including Outlook, Chrome (preferred web browser), as well as Google Drive (Docs, Spreadsheets, Slides) and Proof HQ/Adobe Workfront

Decision Making: Includes an ability to make decisions about complex objectives and answer questions from proofreading team and other teams as well. Participates in decisions about the process and daily operations of the proofreading team

Organization Skills: Organization is a must in this position. Requires strong organizational skills and the ability to multitask, prioritize and focus on multiple projects and assignments

Educational Requirements and Qualifications

Bachelor’s Degree preferred, preferably in English, Journalism, Public Relations, Advertising, or related field

Five years of professional experience, preferably in fundraising, marketing, communications, or a related field. Ideally, the candidate has experience working with nonprofit organizations and knowledge of fundraising campaigns. They should have experience and proficiency in writing for multiple channels – direct mail, email marketing, paid digital media, alternative, outdoor media and more

Work Environment

Professional services office environment – standard office, telecommuting, client onsite visits

A writer will be required to work in the following environments: Standard Office, Telecommuting, Client Onsite Visits

If remote (working outside the Los Angeles area), will be expected to visit the Monrovia office as requested (four or more times each year)

Digital Media Coordinator

Job Description

Department:
Report to
:

Digital
TBD, Digital Media Manager

Position:
Hours:

Full-time
40 hours / week (Non-Exempt)

Position Purpose

The Digital Media Coordinator works closely with the Client Service team, Project Management team, Creative team, and the Digital Marketing Team to help implement the multi-channel campaigns planned within the digital program. This role requires a very high level of attention to detail and accuracy assuring campaigns are successfully implemented without errors, on time and within budget. The Digital Media Coordinator is EXTREMELY detailed, self-managing, possess high initiative and thrives in a highly collaborative and fast-paced work environment and who, when presented with a challenge, will investigate solutions and won’t quit until they find one.

Essential Duties and Responsibilities

  • Assists with the execution of paid digital media campaigns with internal and external teams including:
    • Paid Facebook/Instagram
    • Google Ads/Google Grant/Bing
    • Programmatic Display
    • YouTube, OTT/CTV, Programmatic Audio
  • Assists with SEO/SEM efforts
  • Assists with reporting on paid campaign performance. This includes creating monthly and tri-annual client facing reports
  • Works closely with digital media partners to ensure client buys are implemented on time, without error and within budget
  • Stays informed of relevant industry, paid media, and paid media platform trends and best practices
  • Troubleshoots with clients and digital media partners all technical aspects of the digital channels that will mostly include Facebook and Google set up, ad denial/appeals, connections with Ad Manager or client websites
  • Assists in the preparation of annual and special project digital media proposals for all digital clients. This includes working directly with our internal stakeholders and with our digital media partner assuring budgets and projections meet client goals
  • Coordinates the day-to-day activities of the program which includes asset gathering, proofing, and implementation with our media partners
  • Creates donation pages on a variety of donation platforms. Requires the ability to learn digital platforms quickly and maintain a high accuracy in work quality
  • Collaborates with other digital team members on projects for the overall digital marketing program that may extend beyond digital media strategies
  • Other responsibilities as assigned

Skills and Abilities

Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional; Ability to work with digital media partners, designers and content creators providing the direction needed to assure projects meet creative and strategic objectives and deadlines on time. Ability to build strong client relationships and deliver exceptional customer service

Communication Skills: Strong internal and external, written, and oral communication skills. Must be efficient and comfortable in a remote work environment using video conferencing. Must be collaborative and enjoy working with a team; Must demonstrate professionalism with clients

Leadership Skills: Ability to juggle competing deadlines, multi-task, meet tight deadlines and support other teams as needed. Ability to manage external agencies and indirectly lead a team

Analytical Skills: Strong analytical skills. Ability to reason patterns in campaign results data, and interpret causation in data analytics

Computer Skills: Proficient in components of MS Office, including Word, Excel, PowerPoint, and Outlook. Understanding and hands on experience working with Google Analytics, Google Tag Manager, and Search console. Google Certifications a bonus. We will also sponsor getting the certifications. Experience with WordPress, Adobe Software, SEM Rush, MOZ, or similar tools is a bonus

Social Platform Skills: Understanding of how major social platforms work (Facebook, Instagram, YouTube, LinkedIn, etc.) and the ability to use each platform’s features effectively

Decision Making and Problem Solving: Must demonstrate an ability to make decisions about complex objectives. Must demonstrate the ability to exercise considerable independent judgment and discretion in determining objectives and approaches to assignments, and demonstrate flexibility to handle a substantial, fast-paced workload with many interruptions

Creative Direction: Strong visual eye with regard to the review of graphics, photography, and video for social publishing. Must have an eye to recognize when digital ads/landing pages have visual errors

Attention to Detail: Requires a very high level of attention to detail, organization skills and accuracy assuring campaigns are successfully implemented without errors, on time and within budget

Educational Requirements and Qualifications

BA or BS ideally in Marketing, Business, Computer Science, Fundraising, Communications, or another related field

Ideally, two or more years’ experience in paid digital media with a focus on paid Facebook ads and Google Ads

Ideally, two or more years’ experience in an agency or nonprofit environment

Work Environment

Professional services office environment

Hybrid work schedule

Travel to conferences and client sites

Digital Media Manager

Job Description

Department:
Report to
:

Digital
Stephanie Tippitt
Vice President, Digital Strategy

Position:
Hours:

Full-time
40 hours / week (Exempt)

Position Purpose

The Digital Media Manager is responsible for day-to-day management of the cross-channel paid media program that includes paid search, programmatic display, paid Facebook, YouTube, and other emerging digital channels with a focus on acquiring new donors and generating online revenue.

Essential Duties and Responsibilities

  • Plans, places, and manages digital campaigns–including research, strategy, execution, analysis, and ongoing optimizations
  • Manages the day-to-day operations of the digital media campaigns across multiple platforms and channels in collaboration with our media partner and contractors
  • Manages budgets, performance, and optimizations, ensuring campaigns meet and exceed clients’ goals
  • Manages support roles on this team that currently include the Digital Marketing Coordinator and will lead the hiring and coaching of future positions needed to achieve the growth goals of this program
  • Builds and monitors Paid Facebook/Instagram campaigns
  • Builds and monitor Google Ads/Google Grant/Bing ads
  • Performs quality control checks on client campaigns to ensure that all placements and creative have been set up correctly and are delivering on schedule
  • Measures and analyzes data to develop, execute, test, and report on all paid campaign performance. This includes creating monthly and tri-annual client facing reports using Google Data Studio
  • Stays informed of relevant industry, paid media, and paid media platform trends and best practices
  • Troubleshoots with clients and digital media partners all technical aspects of the digital channels
  • Prepares annual and special project digital media proposals for all digital clients in collaboration with internal stakeholders and digital media partner
  • Oversees the creation of donation pages on a variety of donation platforms. Requires the ability to learn digital platforms quickly and maintain a high accuracy in work quality
  • Communicates effectively with team members by using BDI project management and communication systems: Workfront, CRM, Microsoft Teams, Zoom
  • Other responsibilities as assigned
  • Under the direction of the BDI Marketing team, selects topics and writes/records two pieces of BDI Marketing content per fiscal year (Quick Shots, Inspire, Webinars, and podcasts)

Skills and Abilities

Digital Media Skills: Requires deep understanding of paid search, paid social, programmatic media, native, and video, with ability to recommend appropriate tactics within each to generate acquisition and revenue growth; Must be familiar with cross-channel optimization, including paid social and programmatic; Must have experience building and optimizing Google Grants and Google Paid; Must have experience building paid ads with custom audiences and unique conversion metrics in Facebook Ads Manager

Digital Platform Skills: Requires expertise with digital media platforms, including Google, Microsoft, Facebook Ads Manager; Experience using Google Analytics and Google Tag Manager; Experience with SEM tools like Moz, SEM Rush or similar; Prefer 1 year experience managing campaigns within DSP (StackAdapt, BASIS, MediaMath, etc.)

Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good collaborator

Leadership Skills: Provides strong leadership, sets a good example, skilled decision maker, motivator, coach, encourager; instills confidence in team members to follow them

Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency

Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks

Computer Skills: Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, Outlook, Workfront, and Dynamics and quickly learn, understand, and implement the operation of the agency’s e-Tools

Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through

Work Style: Must be punctual, flexible, and able to function well in a fast-paced environment with multiple projects and often competing deadlines

Educational Requirements and Qualifications

BA or BS preferred, ideally in Computer Science, Marketing, Business, Analytics, or a related field

Minimum of 4 years’ experience of direct, hands-on paid media planning and buying experience via direct publishers, and programmatic vendors. Includes managing the implementation of digital campaigns across paid search, display, Facebook and video advertising

Nonprofit-specific experience preferred (but not required) in an agency setting; with success acquiring new donors and increasing online revenue performance in the digital channels

Work Environment

Professional services office environment

Hybrid work schedule

Occasional travel to conferences, BDI, and client offices

Digital Implementation Specialist

Job Description

Department:
Report to
:

Digital
Ashley Prior
Digital Implementation Lead

Position:
Hours:

Full-time
40 hours / week (Non-Exempt)

Position Purpose

In the role of the Digital Implementation Specialist, you need to be a quick-thinking, fast-paced juggler and love it! You will be part of a team that supports over 40 clients in their digital marketing program. If you want to develop your career in digital, love a challenge and have the ability to learn new things quickly, this might be the job for you!

Primary responsibilities include email marketing deployment, WordPress website updates and donation page updates, and organic social media support. Additional responsibilities include website content development, blogging, landing page optimization and special projects.

The Digital Implementation Specialist works closely with the Project Management team, Creative team, and the Digital Team to help implement the multi-channel campaigns planned within the digital program. Requires an extremely high level of attention to detail and accuracy assuring campaigns are successfully implemented without errors, on time and within budget. The Specialist is someone who is EXTREMELY detailed, self-managing, possesses high initiative and thrives in a highly collaborative work environment and who, when presented with a challenge, will investigate solutions and won’t quit until they find one. Digital marketing is both a technical and visual discipline – the Specialist needs an eye for design and the awareness to determine when something looks off brand.

Essential Duties and Responsibilities

  • Assists with the implementation of the digital program including website updates in WordPress, WIX, Squarespace, and donation page updates in multiple custom platforms, email building and deployment, client list maintenance, and client-specific requests
  • Creates and deploys monthly email campaigns using Mail Chimp, Constant Contact, Delivra, Blackbaud and other email programs
  • Regularly updates client and BDI website with content updates as needed. Requires proficiency in WordPress
  • Manages a group of clients cultivating relationships with the clients and the Account team
  • Updates the BDI blog including content gathering, post deployment, and implementation of inbound marketing strategies
  • Develops and maintains the digital department’s QC procedures for all digital cultivation programs
  • Assists the DOA Director with data collection and preparation for Analytics reports and other special projects as needed
  • Coordinates projects with external contractors and business partners. Includes providing partners with clear direction and project management ensuring they are completed on time, on budget and without error
  • Prepared and distributed campaign assets to team members involved with the production and implementation of digital campaigns including websites, email, and organic social
  • Assists with onboarding of new clients, implementation of tracking, troubleshooting, and providing technical support to our clients
  • Other responsibilities as assigned

Skills and Abilities

Communication Skills: Strong internal and external, written, and oral, communication writing skills. Must be collaborative and enjoy working with a team

Reasoning Skills: Strong problem-solving capabilities and extremely high attention to detail. Need to take initiative to find solutions to challenges

Leadership Skills: Ability to juggle competing deadlines, multi-task, meet tight deadlines and support other teams as needed

Math Skills: Ability to reason patterns in campaign results data and interpret causation in data analytics

Computer Skills: Proficient in components of MS Office, including Word, Excel, PowerPoint, and Outlook. Proficient with WordPress websites, plugins, and updating web pages. Proficient in MailChimp and has the proclivity to quickly learn and master other custom CMS platforms. Drupal and Constant Contact would be a bonus. Must be proficient in both Windows and Mac environments

Decision Making: Positive, energetic, and collaborative personality with self-starter approach to work.

Relationship Building: Ability to manage website developers, designers and content creators providing the direction needed to assure projects meet creative and strategic objectives and deadlines on time.

Educational Requirements and Qualifications

Bachelor’s degree in Business, Marketing, Computer Science or another related field

Two or more years’ experience in digital marketing and media experience in a professional environment

Experience with WordPress, Email Marketing Platforms, Microsoft Office, Outlook, Google Drive, Adobe Photoshop preferred

Professional social media experience and SEO preferred

Work Environment

Professional services office environment

Hybrid work schedule

Travel to conferences and client sites