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Account Specialist

Job Description

Department: Client Service
Report to: David Stolberg, Strategist/Account Director
Position: Full-time
Hours: 40 hours / week

Position Purpose

The role of the Account Specialist is to provide exceptional support for the management of new and existing clients, to ensure client satisfaction through superior service, and to encourage account growth through careful relationship and project stewardship. The Account Specialist will report to and work directly with the Account Strategist to establish and cultivate the business relationship; gain and maintain a high level of understanding of the client’s service area, unique positioning, overall objectives, and requirements; and assist in the execution of a uniquely tailored direct marketing program. The Account Specialist will interact with clients to respond to inquiries, to provide program and product updates and marketing and communications updates, as well as campaign, technical, and other account-related support. The Account Specialist may also serve as project lead/subject matter expert on agency special projects – which may require advanced-level database work, digital asset/resource management, marketing and/or public relations tasks, or event coordination, as assigned.

Essential Duties and Responsibilities

  • Oversees all Regional and National design projects from conceptualization to delivery
  • Concepts, designs and produces digital, print, and social media campaigns that support our clients’ fundraising and marketing efforts
  • Arranges and assigns projects to Production Artist employees and contractors for Regional and National client projects; reviews work to ensure high quality, and ensures projects are produced in accordance with creative direction from the Client Services team 
  • Develops identities (visual aesthetic, imagery, iconography, typography, layouts) for campaigns—including assets for social, digital, email, printed collateral, and more
  • Thinks creatively to develop new design concepts, graphics, and layouts while maintaining campaign objectives
  • Helps translate marketing objectives into clear creative strategies, telling inspiring stories that drive measurable impact
  • Keeps up to date on industry trends, print and digital marketing best practices, and researches new ideas to ensure campaigns are evolving in a constantly changing print and digital landscape
  • Works closely and collaborates with cross-functional teams including Project Management, Creative, and Client Service
  • Participates in collaborative revision and approval process until final design is approved
  • Prioritizes and manages multiple projects within design specifications and deadlines
  • Participates and contributes to meetings as appropriate, including weekly Design Team meetings
  • Presents creative work internally and to clients, giving a rationale for aesthetic choices and how the creative work meets strategic goals
  • Other related duties and responsibilities as assigned

Skills and Abilities

  • Design Skills: 
    – Advanced skill sets in designing for print, web and multimedia, ideally having produced integrated marketing campaigns across digital, social, and print. Background in designing for nonprofits is a plus

    – Strong conceptual skills, high-level sense of design, layout, and typography—both for digital and print applications

    – Mastery of design fundamentals: typography, composition, color theory, layout, and visual hierarchy

    – Working knowledge of the graphic production process, file preparation for print and digital platforms, photo editing and animated GIF creation

    – A broad thinker who can offer a variety of design solutions

    – Ability to take a project from concept to completion through an iterative creative process in a collaborative team environment
  • Relationship Building:  Team player with a collaborative spirit; fosters productive relationships; values others’ opinions, shows appreciation, and seeks to understand different perspectives
  • Communication Skills:  Must have excellent written and verbal communication skills. This position requires the ability to pitch concepts to stakeholders. Additionally, a Senior Designer must clearly and effectively communicate and collaborate on cross-functional teams and offer creative and effective solutions
  • Computer Skills:  Expert knowledge in Photoshop, Illustrator, InDesign and other programs in the Adobe Creative Suite. Experience with motion design is a plus (After Effects, Premiere Pro); must demonstrate proficiency in the use of business-related software such as Microsoft Office: Word, Excel, Outlook, Workfront and Dynamics, and quickly learn, understand and implement the operation of the agency’s e-Tools
  • Decision-Making and Problem-Solving:  Must be a self-driven problem solver and question-asker with a positive attitude; must demonstrate strong decision-making, problem-solving, and critical thinking skills
  • Organization Skills:  Must have excellent organization, planning, execution, and time management skills
  • Attention to Detail:  Must pay close attention to detail, developing error-free designs across all mediums
  • Must be punctual, flexible and able to function well in a fast-paced environment and meet deadline

Educational Requirements and Qualifications

  • Bachelor’s degree ideally in analytics, marketing, business, or communications.
  • Ideally, two or more years’ experience in database management, print production, account service, project work, media, or creative/traffic departments in a marketing agency environment.

Work Environment

  • Professional services office environment

Account Specialist

Job Description

Department: Client Service
Report to: David Stolberg, Strategist/Account Director
Position: Full-time
Hours: 40 hours / week

Position Purpose

The role of the Account Specialist is to provide exceptional support for the management of new and existing clients, to ensure client satisfaction through superior service, and to encourage account growth through careful relationship and project stewardship. The Account Specialist will report to and work directly with the Account Strategist to establish and cultivate the business relationship; gain and maintain a high level of understanding of the client’s service area, unique positioning, overall objectives, and requirements; and assist in the execution of a uniquely tailored direct marketing program. The Account Specialist will interact with clients to respond to inquiries, to provide program and product updates and marketing and communications updates, as well as campaign, technical, and other account-related support. The Account Specialist may also serve as project lead/subject matter expert on agency special projects – which may require advanced-level database work, digital asset/resource management, marketing and/or public relations tasks, or event coordination, as assigned.

Essential Duties and Responsibilities

  • Partners with Account Strategist to attend to, meet, and surpass expectations for the account needs of assigned clients
  • Demonstrates strong agency knowledge of clients and services as well as agency systems and processes for effective communication between creative, production (print and digital), and administrative teams
  • Effectively set up accounts, open projects, build briefs, enter client campaign participation, and fulfill CRM billing requirements in Microsoft Dynamics
  • Participates in the pre-creative and tactical process for the creative development of direct mail packages
  • Navigates and performs assigned projects within the company’s e-Tools (project management systems and creative proofing programs/applications)
  • Serves as a support contact for issues or activities that a client may encounter. Works and interfaces with various internal departments as needed. Serves on a strategic task force as may be determined
  • Keeps team and supervisor informed of project status and needs. Adheres to project deadlines
  • Attends client meetings via telephone or on-site. Occasional travel. Supports the Strategist with material prep as may be requested
  • Initiates follow-up and preparation of materials following tele-conferences and on-site strategy visits. Works with the Strategist to draft and distribute conference reports
  • Coordinates and performs client service administrative tasks related to assigned clients and projects
  • Attends and participates in internal client status meetings. As requested, prepares conference reports and follows up on action items
  • Presents in client status meetings as required to update the entire client service team on special project/task force progress
  • Participates in trade shows/conferences, as may be required, by representing BDI and sharing information on company services
  • Manages special projects or assignments as required
  • Other team and client support as necessary

Skills and Abilities

  • Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good team player
  • Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency
  • Reasoning Skills: Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
  • Computer Skills: Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, PowerPoint, Outlook, Workfront, and Dynamics and quickly learn, understand, and seamlessly implement the operation of the agency’s e-Tools
  • Excel Skills: The Account Specialist must be able to pass both the intermediate and advanced Excel assessment – demonstrating proficient formula use, an understanding of the questions data can answer, and the ability to read data within a spreadsheet. In addition, to handling the formulas, the Account Specialist should also know how to debug them, work-around them, use shortcuts, customize, audit them, and use the formulas appropriately to pursue the answers the team is requiring
  • Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
  • Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
  • Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines

Educational Requirements and Qualifications

  • Bachelor’s degree ideally in analytics, marketing, business, or communications.
  • Ideally, two or more years’ experience in database management, print production, account service, project work, media, or creative/traffic departments in a marketing agency environment.

Work Environment

  • Professional services office environment
African children drawing

Connecting those who have with those who need.

In our nation of abundance, we’re fervent believers that the generosity of others can be released by introducing those who have to those who need. When fully funded, nonprofits can accomplish their highest calling and vital work. Because we consider our relationship a life-giving and sacred bond, our belief in possibility knows no bounds.

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Strategy icon

This is a test.

More than $700 million dollars. Since BDI began, that’s how much we’ve helped raise for ministries across the country. We can’t even begin to calculate the mouths fed, the shelter provided and the lives transformed.

Yes, BDI knows the heartbeat of Missions. Our far-reaching strategies, seasoned specialists and compelling direct marketing programs maximize the connection between donors and your Mission.

Core Principle #1: Abundance, Not Scarcity

BDI believes that in God’s economy, there is always more than enough to fund His work. So we approach fundraising from a perspective of abundance: that is, there are plenty of generous people to share their wealth with organizations that dedicate themselves to serve others.

Core Principle #2: Opportunity Meets Capacity – for Great Impact

BDI believes in the tremendous impact that occurs when an authentic case for support is met with people’s desire to be part of the redemptive upside of humanity. To make these connections, we actively engage donors where they live and interact, communicate clearly with value-driven language, and make the journey engaging, fun and rewarding.

Core Principle #3: Missionally Aligned – Kingdom Called

BDI believes in working alongside those whose ministries are boldly faith-forward. Sharing this calling to do good work that glorifies Jesus Christ, promotes the Gospel message and demonstrates Christian values provides tremendous synergy between BDI and the partners we serve.

Core Principle #4: Stronger Together

BDI believes that we’re both stronger and more effective by serving together in ministry. Time after time, we’ve seen exponential results because of the collaboration and leveraging of the talents among our collective team.

Core Principle #5: Responsible Stewardship

BDI believes as we labor together, it’s the relationships formed that supercharges our teams – the journey side-by-side, rather than the destination alone.

This is content

Anna Wooton
Phil Stolberg

This is also content

Client Service: Account Specialist

Job Description

Department:
Report to
:
Salary range:

Client Service
TBD
$49k-58k per year

Position:
Hours:

Full-time
40 hours / week (Non-exempt)

Position Purpose

The role of the Account Specialist is to provide exceptional support for the management of new and existing clients, to ensure client satisfaction through superior service, and to encourage account growth through careful relationship and project stewardship. The Account Specialist will report to and work directly with the Account Strategist to establish and cultivate the business relationship; gain and maintain a high level of understanding of the client’s service area, unique positioning, overall objectives, and requirements; and assist in the execution of a uniquely tailored direct marketing program. The Account Specialist will interact with clients to respond to inquiries, to provide program and product updates and marketing and communications updates, as well as campaign, technical, and other account-related support. The Account Specialist may also serve as project lead/subject matter expert on agency special projects – which may require advanced-level database work, digital asset/resource management, marketing and/or public relations tasks, or event coordination, as assigned.

Essential Duties and Responsibilities

  • Partners with Account Strategist to attend to, meet, and surpass expectations for the account needs of assigned clients
  • Demonstrates strong agency knowledge of clients and services as well as agency systems and processes for effective communication between creative, production (print and digital), and administrative teams
  • Effectively set up accounts, open projects, build briefs, enter client campaign participation, and fulfill CRM billing requirements in Microsoft Dynamics
  • Participates in the pre-creative and tactical process for the creative development of direct mail packages
  • Navigates and performs assigned projects within the company’s e-Tools (project management systems and creative proofing programs/applications)
  • Serves as a support contact for issues or activities that a client may encounter. Works and interfaces with various internal departments as needed. Serves on a strategic task force as may be determined
  • Keeps team and supervisor informed of project status and needs. Adheres to project deadlines
  • Attends client meetings via telephone or on-site. Occasional travel. Supports the Strategist with material prep as may be requested
  • Initiates follow-up and preparation of materials following tele-conferences and on-site strategy visits. Works with the Strategist to draft and distribute conference reports
  • Coordinates and performs client service administrative tasks related to assigned clients and projects
  • Attends and participates in internal client status meetings. As requested, prepares conference reports and follows up on action items
  • Presents in client status meetings as required to update the entire client service team on special project/task force progress
  • Participates in trade shows/conferences, as may be required, by representing BDI and sharing information on company services
  • Manages special projects or assignments as required
  • Other team and client support as necessary

Skills and Abilities

  • Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good team player
  • Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency
  • Reasoning Skills: Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
  • Computer Skills: Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, PowerPoint, Outlook, Workfront, and Dynamics and quickly learn, understand, and seamlessly implement the operation of the agency’s e-Tools
  • Excel Skills: The Account Specialist must be able to pass both the intermediate and advanced Excel assessment – demonstrating proficient formula use, an understanding of the questions data can answer, and the ability to read data within a spreadsheet. In addition, to handling the formulas, the Account Specialist should also know how to debug them, work-around them, use shortcuts, customize, audit them, and use the formulas appropriately to pursue the answers the team is requiring
  • Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
  • Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
  • Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines

Educational Requirements and Qualifications

Bachelor’s degree ideally in analytics, marketing, business, or communications.

Ideally, two or more years’ experience in database management, print production, account service, project work, media, or creative/traffic departments in a marketing agency environment.

Work Environment

Professional services office environment

Digital: Director of Digital Media

Job Description

Department:
Report to
:


Salary Range:

Digital
Stephanie Tippit,
Senior Vice President, Digital Strategy
$95k-$130k

Position:
Hours:

Full-time
40 hours / week (Exempt)

Position Purpose

The Director of Digital Media will grow and develop our internal digital media team and program – creating media strategies, conducting research, building processes and outcomes for the digital media programs serving our nonprofit organizations. You will also research and build digital media plans for all paid media channels including recommended channel spends with projections. You are the paid media subject matter expert! You will have experience in digital media planning, buying, and forecasting for nonprofits, creating digital media plans that span across all digital channels with a focus on donor acquisition and revenue generation. You have deep experience in platform in paid social, paid search and programmatic using a DSP.

You will collaborate with the digital strategy and client services teams creating client-facing media strategies and educating clients and colleagues on best practices. Day to day responsibilities include managing the digital media team of buyers and Ad ops, media partners, developing media plans and media campaign strategy documents and presentations, attending internal meetings to assess client objectives, attending client meetings to present digital media strategies and results, and fielding strategy-related questions. In this role you are also reviewing process and bringing forward recommendations to efficiently grow and scale the program. You will also participate with the new business team in developing strategy, results analysis, and budgets for RFP responses. In this role, you will provide insights on digital media program performance, suggest optimizations and CRO plans, and adjust strategic digital media plans based on client budgets and performance metrics.

This is a great opportunity to work with a thriving digital marketing team in a growing digital marketing program serving life changing nonprofit organizations all over the world. If you love all things digital and want to help expand the program, come check us out! Even if you don’t have 100% of all the qualifications requested but have confidence in your ability to excel in this position, we welcome your application.

Essential Duties and Responsibilities

  • Provides leadership and expertise to drive long term strategy and vision including the strategic approach, processes and outcomes for the development and execution of digital media programs for nonprofit organizations of varying sizes and market verticals
  • Leads, mentors, trains and coaches the digital media team resulting in positive team growth and culture and program development ensuring excellence, innovation and maximum ROAS
  • Creates digital media plans and maintain media budgets and projections for internal teams and clients in collaboration with the digital strategy team and client services team
  • Provide strategy to the buying team helping optimize and improve performance.  
  • Oversees management of all paid search campaigns in Google Grant, Google Ads, and Bing
  • Researches, identifies, and evaluates audience modeling and segmentation strategies in all channels
  • Researches, identifies, and evaluates emerging trends and technologies and lead the charge in developing internal capabilities ensuring that the program is innovative and generates growth
  • Develops and executes strategies across performance channels, including paid social (Meta), paid search (Google Grant, Google Ads, Bing), direct publishers, and programmatic media using a DSP like Basis, Tradedesk, StackAdapt, etc.
  • Collaborates with cross-functional teams (client services, creative, production, finance) and external media partners to effectively manage and execute the development of digital marketing campaigns while working within agency internal process
  • Prepares regular reports and presentations for clients and senior leadership, providing insights on performance, goals, progress and growth strategies
  • Reviews, analyzes, and interprets campaign data to improve performance and alert client and internal teams about potential shortfalls and offer strategic shifts to meet necessary performance goals.
  • Participates in internal planning meetings and client meetings to present and answer questions related to digital strategies
  • Demonstrates thought leadership in Digital Media by speaking at industry conference seminars, and participating in podcasts, webinars and blog writing
  • Under the direction of the BDI Marketing team, selects topics and writes/records one piece of BDI Marketing content per fiscal year (Quick Shots, Inspire, Webinars, and podcasts)
  • Other responsibilities as assigned

Skills and Abilities

  • Communication Skills: Strong internal and external, written, and oral, communication writing skills with internal teams, clients, prospects, and business partners. Must be collaborative and enjoy working with a team; Must have exceptional client-facing communication and presentation skills.
  • Reasoning Skills: Strong problem-solving capabilities and extremely high attention to detail and organization. Need to take initiative to find solutions to challenges.
  • Analytical Skills: Strong analytical skills, strong organization and attention to detail,  with the ability to analyze complex data sets and draw actionable insights; Knowledge of data analytics tools and methodologies for tracking and measuring donor acquisition performance and attribution reporting in light of current industry trends and cookieless tracking.
  • Digital Media Skills: Experience with the following digital media channels: Programmatic Display, Native, Paid Search, Google Grant, Facebook / Instagram, CTV/OTT, Video, Programmatic Audio, Digital out -of-home; Adept at identifying and understanding new digital media trends and technology to be utilized in client strategies.
  • Leadership Skills: Ability to juggle competing deadlines, multi-task, meet tight deadlines and support other teams as needed.
  • Computer Skills: Proficient in components of MS Office, including Word, Excel, PowerPoint, and Outlook.
  • Decision Making Skills: Positive, energetic, and collaborative personality with self-starter approach to work.
  • Relationship Building Skills: Ability to manage website developers, designers and content creators providing the direction needed to assure projects meet creative and strategic objectives and deadlines on time.

Educational Requirements and Qualifications

Bachelor’s degree in Business, Marketing, Analytics, Computer Science or another related field

Demonstrated experience building and managing multi-channel digital media plans for regional and national clients

Demonstrated experience reviewing digital media performance, building reports, and explaining results to internal and external partners

Experience in team development including hiring, leading, and mentoring in a fast-paced agency or marketing department setting

5+ years of experience driving digital direct-response marketing programs with fundraising KPIs for nonprofit organizations in an agency setting or large non-profit organization

3+ years of progressive levels of responsibility in media planning, buying, leadership, and management either with an agency or through an in-house marketing team of a nonprofit organization

Work Environment

Professional services office environment

Hybrid* work schedule (non-LA employees requested to visit office occasionally during year)

Occasional travel

Digital: Digital Marketing Specialist

Job Description

Department:
Report to
:

Salary Range:

Digital
Ashley Prior,
Digital Marketing Manager
$50k-$68k

Position:
Hours:

Full-time
40 hours / week (Non-Exempt)

Position Purpose

Primary responsibilities include email marketing deployment, WordPress website updates and donation page updates, and organic social media support. Additional responsibilities include website content development, blogging, landing page optimization and special projects. The Specialist is someone who is EXTREMELY detailed, self-managing, possesses high initiative and thrives in a highly collaborative work environment and who, when presented with a challenge, will investigate solutions and won’t quit until they find one. Digital marketing is both a technical and visual discipline – the Specialist needs an eye for design and the awareness to determine when something looks off brand.

Essential Duties and Responsibilities

  • Creates and deploys monthly email campaigns using Mail Chimp, Constant Contact, Delivra, Blackbaud and other email programs
  • Assists with the implementation of the digital program including website updates in WordPress, WIX, Squarespace, and donation page updates in multiple custom platforms, email marketing, client list maintenance, and client-specific requests
  • Manages a group of clients cultivating relationships with the clients and the Account team
  • Develops and maintains the digital department’s QC procedures for all digital cultivation programs
  • Contributes to digital strategy created around email and web marketing
  • Attends internal creative and tactical meetings to ensure digital campaigns are input into CRM correctly and align with the strategic objectives set by the digital team
  • Assists the Director of Digital Operations and Analytics with data collection and preparation for Analytics reports and other special projects as needed
  • Coordinates projects with external contractors and business partners
  • Assists with onboarding of new clients, implementation of tracking, troubleshooting, and providing technical support to our clients
  • Proficient in Microsoft Outlook, Google Drive, Windows and Mac environments. Ideal candidate is also proficient in WordPress and an ESP like Mailchimp, Constant Contact or Delivra
  • Assist with the implementation and monitoring of campaign tracking and analytics for all digital clients using Google Analytics and UTM Codes
  • Other responsibilities as assigned

Skills and Abilities

  • Communication Skills: Strong internal and external, written, and oral, communication writing skills. Must be collaborative and enjoy working with a team
  • Reasoning Skills: Strong problem-solving capabilities and extremely high attention to detail. Need to take initiative to find solutions to challenges
  • Leadership Skills: Ability to juggle competing deadlines, multi-task, meet tight deadlines and support other teams as needed
  • Math Skills:  Ability to reason patterns in campaign results data and interpret causation in data analytics
  • Computer Skills:  Proficient in components of MS Office, including Word, Excel, PowerPoint, and Outlook. Proficient with WordPress websites, plugins, and updating web pages. Proficient in MailChimp and has the proclivity to quickly learn and master other custom CMS platforms. Drupal and Constant Contact would be a bonus. Must be proficient in both Windows and Mac environments
  • Decision Making:  Positive, energetic, and collaborative personality with self-starter approach to work.
  • Relationship Building:  Ability to manage website developers, designers and content creators providing the direction needed to assure projects meet creative and strategic objectives and deadlines on time.

Educational Requirements and Qualifications

Bachelor’s degree in Business, Marketing, Computer Science or another related field

Two or more years’ experience in digital marketing and media experience in a professional environment

Experience with WordPress, Email Marketing Platforms, Microsoft Office, Outlook, Google Drive

Professional social media experience and SEO preferred

Non-profit and/or agency experience preferred

Work Environment

Professional services office environment

Hybrid work schedule

Travel to conferences and client sites

Digital: Digital Strategist

Job Description

Department:
Report to
:

Salary Range:

Digital
Nicole Ige-Hutto,
Director of Digital Strategy
$68k-$85k

Position:
Hours:

Full-time
40 hours / week (Exempt)

Position Purpose

The Digital Strategist leads, in collaboration with the Client Service Team, the creation of digital marketing plans for one or more of BDI’s clients, and creates digital strategy to acquire, cultivate, retain, and upgrade online donors. This position combines significant strategic planning, digital media management, email platform, analytic and account management experience, along with the ability to thrive in a fast-paced, creative environment with ever-shifting schedules and priorities.

Essential Duties and Responsibilities

  • Develops and presents strategic plans and budgets covering digital fundraising efforts across multiple digital channels for clients across multiple verticals
  • Consult with clients educating and informing on digital strategy specific to client goals
  • Participate in creative and strategy meetings to ensure digital campaigns are accurate, timely and following our overall digital strategy recommendations
  • Provides strategic direction for email marketing campaigns, website marketing, digital media including programmatic, paid social and paid search efforts, social media strategy, emerging media and other digital marketing tactics
  • Evaluates client campaign results reports; identifies performance, trends and recommends modifications and opportunities for growth
  • Collaborates with the Creative team, Client Service team, and the Digital team to create engaging network and custom digital campaigns to support client goals
  • Stays current with and conducts research and evaluation of emerging digital trends, channels, best practice and prepares recommendation of implementation into BDI Digital strategy
  • Conducts research and evaluation of emerging digital platforms and tools and prepares recommendation of implementation into BDI Digital strategy
  • Leads client-facing, internal meetings, and partner meetings
  • Ensures deadlines, campaign goals and budgets are met
  • Assists directors and other teams with other activities as assigned
  • Manages the day-to-day responsibilities of additional Digital Strategists as they are added to the team
  • Other responsibilities as assigned
  • Under the direction of the BDI Marketing team, selects topics and writes/records two pieces of BDI Marketing content per fiscal year (Quick Shots, Inspire, Webinars, and podcasts)

Skills and Abilities

  • Fundraising Skills: Familiarity with digital direct response marketing strategy and tactics, and how to measure the impact of various channels and campaigns; Understanding of current industry best practices and emerging fundraising and marketing strategies; Solid instincts for compelling creative design that will elicit donor action
  • Digital Marketing Skills:   Demonstrated ability to develop and execute marketing plans. Knowledge of and significant experience with online marketing for nonprofits, including all the following disciplines: email fundraising, website marketing, programmatic media, paid search, analytics and paid social; Experience with platforms such as Qgiv, DonorPerfect, Blackbaud Luminate or Online Express, Salsa, Salesforce, or Classy is highly desired. Knowledge of CMS and WordPress a plus; Familiarity with multiple email marketing platforms such as Mail Chimp, Constant Contact, Blackbaud Luminate or Hubspot
  • Digital Analytics Skills:  Experience generating reports and interpreting data from Google Analytics, and Google Data Studio; Experience with tracking set up with Google Tag Manager; Expertise working with data and using past results to drive future strategy. Must be able to read and interpret data to inform real time campaign optimizations. Ability to create, manipulate and analyze data in Excel is required
  • Relationship Building:  Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good collaborator
  • Leadership Skills: Provides strong leadership, sets a good example, skilled decision maker, motivator, coach, encourager, and instills confidence In team members to follow them
  • Communication Skills:  Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency
  • Reasoning Skills:  Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
  • Writing Skills: Outstanding grammar and written communications skills.  Demonstrated ability to develop and execute marketing plans on schedule and write concisely and efficiently to promote the mission of the client
  • Computer Skills:  Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, Outlook, Workfront, and Dynamics and quickly learn, understand, and implement the operation of the agency’s e-Tools
  • Decision Making and Problem Solving:  Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
  • Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
  • Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines

Educational Requirements and Qualifications

BA or BS preferred, ideally in Marketing, Communications, Advertising, Business, Analytics, or a related field

Minimum of 5 years’ experience in online marketing, digital strategy and fundraising experience required

Account management experience strongly preferred

Work Environment

Professional services office environment

Hybrid work schedule

Occasional travel to conferences and client sites

Creative: Junior Production Artist

Job Description

Department:
Report to
:

Salary Range:

Creative
Mindy Bortz
Design Manager/Senior Designer
$52,500k-$60k

Position:
Hours:

Full-time
40 hours / week (Non-Exempt)

Position Purpose

The Junior Production Artist will execute the graphic adaptation of approved creative concepts across various iterations of direct mail and digital media campaigns. Assists in preparing press-ready print files and web-ready art assets in various file formats based on supplied specifications.

Essential Duties and Responsibilities

  • Creates and refines multiple versions of artwork. Maintains quality of design while adapting and resizing artwork hand-offs from designers into multiple formats and templates for print and digital media
  • Prepares design files for print or digital final production, including resizing images, adjusting layouts, exporting assets in various file formats and correcting any errors
  • Image selection and editing: retouching, resizing and color correction
  • Ensures visual consistency by integrating existing style systems across various print and digital media channels, including direct mail, emails, landing pages, display ads and social media
  • Creates high-quality digital proofs for client approval and incorporates necessary revisions
  • Maintains organized files and documentation, including version control, asset libraries, folder structures and archives design files in a consistent manner
  • Other responsibilities as assigned

Skills and Abilities

  • Ability to create multiple versions of artwork while maintaining quality
  • Experience preparing files for print and digital media (emails, websites, web ads, social media, etc.) Working knowledge of printing processes, press limitations, and file formats. Technically skilled in design file set up and knowledge of industry standard best practices for handling print and digital media files
  • An eye for photo selection, cropping and editing: color correction, retouching, image optimization and masking
  • Strong design fundamentals in color, form, type and layout
  • Working knowledge of digital design and UX/UI best practices for digital media
  • Ability to create simple animated gifs
  • Strong attention to detail and a keen eye for visual accuracy
  • Openness to direction, mentoring and training to improve skills
  • Able to work under tight deadlines while maintaining attention to detail
  • Ability to work independently, manage multiple projects simultaneously, practice good judgement, effective decision making and time management skills
  • Good interpersonal skills and a positive work ethic
  • Must be highly motivated, collaborative, reliable, willing to learn and willing to handle repetitive tasks

Educational Requirements and Qualifications

BFA in Graphic Design

1+ years of experience in print/digital production

Software fluency in the latest graphics and business programs: Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat, Express), Canva, Figma, Microsoft Suite

A diverse portfolio showcasing production skills and design thinking that demonstrates a proficient understanding of both print and digital media

Prior experience with an advertising/marketing agency is a plus

Work Environment

Professional services office environment

Hybrid work schedule

Occasional travel to conferences

Client Service: Account Specialist

Job Description

Department:
Report to
:
Salary range:

Client Service
TBD
$49k-58k per year

Position:
Hours:

Full-time
40 hours / week (Non-exempt)

Position Purpose

The role of the Account Specialist is to provide exceptional support for the management of new and existing clients, to ensure client satisfaction through superior service, and to encourage account growth through careful relationship and project stewardship. The Account Specialist will report to and work directly with the Account Strategist to establish and cultivate the business relationship; gain and maintain a high level of understanding of the client’s service area, unique positioning, overall objectives, and requirements; and assist in the execution of a uniquely tailored direct marketing program. The Account Specialist will interact with clients to respond to inquiries, to provide program and product updates and marketing and communications updates, as well as campaign, technical, and other account-related support. The Account Specialist may also serve as project lead/subject matter expert on agency special projects – which may require advanced-level database work, digital asset/resource management, marketing and/or public relations tasks, or event coordination, as assigned.

Essential Duties and Responsibilities

  • Partners with Account Strategist to attend to, meet, and surpass expectations for the account needs of assigned clients
  • Demonstrates strong agency knowledge of clients and services as well as agency systems and processes for effective communication between creative, production (print and digital), and administrative teams
  • Effectively set up accounts, open projects, build briefs, enter client campaign participation, and fulfill CRM billing requirements in Microsoft Dynamics
  • Participates in the pre-creative and tactical process for the creative development of direct mail packages
  • Navigates and performs assigned projects within the company’s e-Tools (project management systems and creative proofing programs/applications)
  • Serves as a support contact for issues or activities that a client may encounter. Works and interfaces with various internal departments as needed. Serves on a strategic task force as may be determined
  • Keeps team and supervisor informed of project status and needs. Adheres to project deadlines
  • Attends client meetings via telephone or on-site. Occasional travel. Supports the Strategist with material prep as may be requested
  • Initiates follow-up and preparation of materials following tele-conferences and on-site strategy visits. Works with the Strategist to draft and distribute conference reports
  • Coordinates and performs client service administrative tasks related to assigned clients and projects
  • Attends and participates in internal client status meetings. As requested, prepares conference reports and follows up on action items
  • Presents in client status meetings as required to update the entire client service team on special project/task force progress
  • Participates in trade shows/conferences, as may be required, by representing BDI and sharing information on company services
  • Manages special projects or assignments as required
  • Other team and client support as necessary

Skills and Abilities

  • Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good team player
  • Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency
  • Reasoning Skills: Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
  • Computer Skills: Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, PowerPoint, Outlook, Workfront, and Dynamics and quickly learn, understand, and seamlessly implement the operation of the agency’s e-Tools
  • Excel Skills: The Account Specialist must be able to pass both the intermediate and advanced Excel assessment – demonstrating proficient formula use, an understanding of the questions data can answer, and the ability to read data within a spreadsheet. In addition, to handling the formulas, the Account Specialist should also know how to debug them, work-around them, use shortcuts, customize, audit them, and use the formulas appropriately to pursue the answers the team is requiring
  • Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
  • Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
  • Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines

Educational Requirements and Qualifications

Bachelor’s degree ideally in analytics, marketing, business, or communications.

Ideally, two or more years’ experience in database management, print production, account service, project work, media, or creative/traffic departments in a marketing agency environment.

Work Environment

Professional services office environment

Digital: Director of Digital Media

Job Description

Department:
Report to
:


Salary Range:

Digital
Stephanie Tippit,
Senior Vice President, Digital Strategy
$95k-$130k

Position:
Hours:

Full-time
40 hours / week (Exempt)

Position Purpose

The Director of Digital Media will grow and develop our internal digital media team and program – creating media strategies, conducting research, building processes and outcomes for the digital media programs serving our nonprofit organizations. You will also research and build digital media plans for all paid media channels including recommended channel spends with projections. You are the paid media subject matter expert! You will have experience in digital media planning, buying, and forecasting for nonprofits, creating digital media plans that span across all digital channels with a focus on donor acquisition and revenue generation. You have deep experience in platform in paid social, paid search and programmatic using a DSP.

You will collaborate with the digital strategy and client services teams creating client-facing media strategies and educating clients and colleagues on best practices. Day to day responsibilities include managing the digital media team of buyers and Ad ops, media partners, developing media plans and media campaign strategy documents and presentations, attending internal meetings to assess client objectives, attending client meetings to present digital media strategies and results, and fielding strategy-related questions. In this role you are also reviewing process and bringing forward recommendations to efficiently grow and scale the program. You will also participate with the new business team in developing strategy, results analysis, and budgets for RFP responses. In this role, you will provide insights on digital media program performance, suggest optimizations and CRO plans, and adjust strategic digital media plans based on client budgets and performance metrics.

This is a great opportunity to work with a thriving digital marketing team in a growing digital marketing program serving life changing nonprofit organizations all over the world. If you love all things digital and want to help expand the program, come check us out! Even if you don’t have 100% of all the qualifications requested but have confidence in your ability to excel in this position, we welcome your application.

Essential Duties and Responsibilities

  • Provides leadership and expertise to drive long term strategy and vision including the strategic approach, processes and outcomes for the development and execution of digital media programs for nonprofit organizations of varying sizes and market verticals
  • Leads, mentors, trains and coaches the digital media team resulting in positive team growth and culture and program development ensuring excellence, innovation and maximum ROAS
  • Creates digital media plans and maintain media budgets and projections for internal teams and clients in collaboration with the digital strategy team and client services team
  • Provide strategy to the buying team helping optimize and improve performance.  
  • Oversees management of all paid search campaigns in Google Grant, Google Ads, and Bing
  • Researches, identifies, and evaluates audience modeling and segmentation strategies in all channels
  • Researches, identifies, and evaluates emerging trends and technologies and lead the charge in developing internal capabilities ensuring that the program is innovative and generates growth
  • Develops and executes strategies across performance channels, including paid social (Meta), paid search (Google Grant, Google Ads, Bing), direct publishers, and programmatic media using a DSP like Basis, Tradedesk, StackAdapt, etc.
  • Collaborates with cross-functional teams (client services, creative, production, finance) and external media partners to effectively manage and execute the development of digital marketing campaigns while working within agency internal process
  • Prepares regular reports and presentations for clients and senior leadership, providing insights on performance, goals, progress and growth strategies
  • Reviews, analyzes, and interprets campaign data to improve performance and alert client and internal teams about potential shortfalls and offer strategic shifts to meet necessary performance goals.
  • Participates in internal planning meetings and client meetings to present and answer questions related to digital strategies
  • Demonstrates thought leadership in Digital Media by speaking at industry conference seminars, and participating in podcasts, webinars and blog writing
  • Under the direction of the BDI Marketing team, selects topics and writes/records one piece of BDI Marketing content per fiscal year (Quick Shots, Inspire, Webinars, and podcasts)
  • Other responsibilities as assigned

Skills and Abilities

  • Communication Skills: Strong internal and external, written, and oral, communication writing skills with internal teams, clients, prospects, and business partners. Must be collaborative and enjoy working with a team; Must have exceptional client-facing communication and presentation skills.
  • Reasoning Skills: Strong problem-solving capabilities and extremely high attention to detail and organization. Need to take initiative to find solutions to challenges.
  • Analytical Skills: Strong analytical skills, strong organization and attention to detail,  with the ability to analyze complex data sets and draw actionable insights; Knowledge of data analytics tools and methodologies for tracking and measuring donor acquisition performance and attribution reporting in light of current industry trends and cookieless tracking.
  • Digital Media Skills: Experience with the following digital media channels: Programmatic Display, Native, Paid Search, Google Grant, Facebook / Instagram, CTV/OTT, Video, Programmatic Audio, Digital out -of-home; Adept at identifying and understanding new digital media trends and technology to be utilized in client strategies.
  • Leadership Skills: Ability to juggle competing deadlines, multi-task, meet tight deadlines and support other teams as needed.
  • Computer Skills: Proficient in components of MS Office, including Word, Excel, PowerPoint, and Outlook.
  • Decision Making Skills: Positive, energetic, and collaborative personality with self-starter approach to work.
  • Relationship Building Skills: Ability to manage website developers, designers and content creators providing the direction needed to assure projects meet creative and strategic objectives and deadlines on time.

Educational Requirements and Qualifications

Bachelor’s degree in Business, Marketing, Analytics, Computer Science or another related field

Demonstrated experience building and managing multi-channel digital media plans for regional and national clients

Demonstrated experience reviewing digital media performance, building reports, and explaining results to internal and external partners

Experience in team development including hiring, leading, and mentoring in a fast-paced agency or marketing department setting

5+ years of experience driving digital direct-response marketing programs with fundraising KPIs for nonprofit organizations in an agency setting or large non-profit organization

3+ years of progressive levels of responsibility in media planning, buying, leadership, and management either with an agency or through an in-house marketing team of a nonprofit organization

Work Environment

Professional services office environment

Hybrid* work schedule (non-LA employees requested to visit office occasionally during year)

Occasional travel

Digital: Digital Marketing Specialist

Job Description

Department:
Report to
:

Salary Range:

Digital
Ashley Prior,
Digital Marketing Manager
$50k-$68k

Position:
Hours:

Full-time
40 hours / week (Non-Exempt)

Position Purpose

Primary responsibilities include email marketing deployment, WordPress website updates and donation page updates, and organic social media support. Additional responsibilities include website content development, blogging, landing page optimization and special projects. The Specialist is someone who is EXTREMELY detailed, self-managing, possesses high initiative and thrives in a highly collaborative work environment and who, when presented with a challenge, will investigate solutions and won’t quit until they find one. Digital marketing is both a technical and visual discipline – the Specialist needs an eye for design and the awareness to determine when something looks off brand.

Essential Duties and Responsibilities

  • Creates and deploys monthly email campaigns using Mail Chimp, Constant Contact, Delivra, Blackbaud and other email programs
  • Assists with the implementation of the digital program including website updates in WordPress, WIX, Squarespace, and donation page updates in multiple custom platforms, email marketing, client list maintenance, and client-specific requests
  • Manages a group of clients cultivating relationships with the clients and the Account team
  • Develops and maintains the digital department’s QC procedures for all digital cultivation programs
  • Contributes to digital strategy created around email and web marketing
  • Attends internal creative and tactical meetings to ensure digital campaigns are input into CRM correctly and align with the strategic objectives set by the digital team
  • Assists the Director of Digital Operations and Analytics with data collection and preparation for Analytics reports and other special projects as needed
  • Coordinates projects with external contractors and business partners
  • Assists with onboarding of new clients, implementation of tracking, troubleshooting, and providing technical support to our clients
  • Proficient in Microsoft Outlook, Google Drive, Windows and Mac environments. Ideal candidate is also proficient in WordPress and an ESP like Mailchimp, Constant Contact or Delivra
  • Assist with the implementation and monitoring of campaign tracking and analytics for all digital clients using Google Analytics and UTM Codes
  • Other responsibilities as assigned

Skills and Abilities

  • Communication Skills: Strong internal and external, written, and oral, communication writing skills. Must be collaborative and enjoy working with a team
  • Reasoning Skills: Strong problem-solving capabilities and extremely high attention to detail. Need to take initiative to find solutions to challenges
  • Leadership Skills: Ability to juggle competing deadlines, multi-task, meet tight deadlines and support other teams as needed
  • Math Skills:  Ability to reason patterns in campaign results data and interpret causation in data analytics
  • Computer Skills:  Proficient in components of MS Office, including Word, Excel, PowerPoint, and Outlook. Proficient with WordPress websites, plugins, and updating web pages. Proficient in MailChimp and has the proclivity to quickly learn and master other custom CMS platforms. Drupal and Constant Contact would be a bonus. Must be proficient in both Windows and Mac environments
  • Decision Making:  Positive, energetic, and collaborative personality with self-starter approach to work.
  • Relationship Building:  Ability to manage website developers, designers and content creators providing the direction needed to assure projects meet creative and strategic objectives and deadlines on time.

Educational Requirements and Qualifications

Bachelor’s degree in Business, Marketing, Computer Science or another related field

Two or more years’ experience in digital marketing and media experience in a professional environment

Experience with WordPress, Email Marketing Platforms, Microsoft Office, Outlook, Google Drive

Professional social media experience and SEO preferred

Non-profit and/or agency experience preferred

Work Environment

Professional services office environment

Hybrid work schedule

Travel to conferences and client sites

Digital: Digital Strategist

Job Description

Department:
Report to
:

Salary Range:

Digital
Nicole Ige-Hutto,
Director of Digital Strategy
$68k-$85k

Position:
Hours:

Full-time
40 hours / week (Exempt)

Position Purpose

The Digital Strategist leads, in collaboration with the Client Service Team, the creation of digital marketing plans for one or more of BDI’s clients, and creates digital strategy to acquire, cultivate, retain, and upgrade online donors. This position combines significant strategic planning, digital media management, email platform, analytic and account management experience, along with the ability to thrive in a fast-paced, creative environment with ever-shifting schedules and priorities.

Essential Duties and Responsibilities

  • Develops and presents strategic plans and budgets covering digital fundraising efforts across multiple digital channels for clients across multiple verticals
  • Consult with clients educating and informing on digital strategy specific to client goals
  • Participate in creative and strategy meetings to ensure digital campaigns are accurate, timely and following our overall digital strategy recommendations
  • Provides strategic direction for email marketing campaigns, website marketing, digital media including programmatic, paid social and paid search efforts, social media strategy, emerging media and other digital marketing tactics
  • Evaluates client campaign results reports; identifies performance, trends and recommends modifications and opportunities for growth
  • Collaborates with the Creative team, Client Service team, and the Digital team to create engaging network and custom digital campaigns to support client goals
  • Stays current with and conducts research and evaluation of emerging digital trends, channels, best practice and prepares recommendation of implementation into BDI Digital strategy
  • Conducts research and evaluation of emerging digital platforms and tools and prepares recommendation of implementation into BDI Digital strategy
  • Leads client-facing, internal meetings, and partner meetings
  • Ensures deadlines, campaign goals and budgets are met
  • Assists directors and other teams with other activities as assigned
  • Manages the day-to-day responsibilities of additional Digital Strategists as they are added to the team
  • Other responsibilities as assigned
  • Under the direction of the BDI Marketing team, selects topics and writes/records two pieces of BDI Marketing content per fiscal year (Quick Shots, Inspire, Webinars, and podcasts)

Skills and Abilities

  • Fundraising Skills: Familiarity with digital direct response marketing strategy and tactics, and how to measure the impact of various channels and campaigns; Understanding of current industry best practices and emerging fundraising and marketing strategies; Solid instincts for compelling creative design that will elicit donor action
  • Digital Marketing Skills:   Demonstrated ability to develop and execute marketing plans. Knowledge of and significant experience with online marketing for nonprofits, including all the following disciplines: email fundraising, website marketing, programmatic media, paid search, analytics and paid social; Experience with platforms such as Qgiv, DonorPerfect, Blackbaud Luminate or Online Express, Salsa, Salesforce, or Classy is highly desired. Knowledge of CMS and WordPress a plus; Familiarity with multiple email marketing platforms such as Mail Chimp, Constant Contact, Blackbaud Luminate or Hubspot
  • Digital Analytics Skills:  Experience generating reports and interpreting data from Google Analytics, and Google Data Studio; Experience with tracking set up with Google Tag Manager; Expertise working with data and using past results to drive future strategy. Must be able to read and interpret data to inform real time campaign optimizations. Ability to create, manipulate and analyze data in Excel is required
  • Relationship Building:  Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good collaborator
  • Leadership Skills: Provides strong leadership, sets a good example, skilled decision maker, motivator, coach, encourager, and instills confidence In team members to follow them
  • Communication Skills:  Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency
  • Reasoning Skills:  Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
  • Writing Skills: Outstanding grammar and written communications skills.  Demonstrated ability to develop and execute marketing plans on schedule and write concisely and efficiently to promote the mission of the client
  • Computer Skills:  Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, Outlook, Workfront, and Dynamics and quickly learn, understand, and implement the operation of the agency’s e-Tools
  • Decision Making and Problem Solving:  Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
  • Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
  • Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines

Educational Requirements and Qualifications

BA or BS preferred, ideally in Marketing, Communications, Advertising, Business, Analytics, or a related field

Minimum of 5 years’ experience in online marketing, digital strategy and fundraising experience required

Account management experience strongly preferred

Work Environment

Professional services office environment

Hybrid work schedule

Occasional travel to conferences and client sites

Creative: Junior Production Artist

Job Description

Department:
Report to
:

Salary Range:

Creative
Mindy Bortz
Design Manager/Senior Designer
$52,500k-$60k

Position:
Hours:

Full-time
40 hours / week (Non-Exempt)

Position Purpose

The Junior Production Artist will execute the graphic adaptation of approved creative concepts across various iterations of direct mail and digital media campaigns. Assists in preparing press-ready print files and web-ready art assets in various file formats based on supplied specifications.

Essential Duties and Responsibilities

  • Creates and refines multiple versions of artwork. Maintains quality of design while adapting and resizing artwork hand-offs from designers into multiple formats and templates for print and digital media
  • Prepares design files for print or digital final production, including resizing images, adjusting layouts, exporting assets in various file formats and correcting any errors
  • Image selection and editing: retouching, resizing and color correction
  • Ensures visual consistency by integrating existing style systems across various print and digital media channels, including direct mail, emails, landing pages, display ads and social media
  • Creates high-quality digital proofs for client approval and incorporates necessary revisions
  • Maintains organized files and documentation, including version control, asset libraries, folder structures and archives design files in a consistent manner
  • Other responsibilities as assigned

Skills and Abilities

  • Ability to create multiple versions of artwork while maintaining quality
  • Experience preparing files for print and digital media (emails, websites, web ads, social media, etc.) Working knowledge of printing processes, press limitations, and file formats. Technically skilled in design file set up and knowledge of industry standard best practices for handling print and digital media files
  • An eye for photo selection, cropping and editing: color correction, retouching, image optimization and masking
  • Strong design fundamentals in color, form, type and layout
  • Working knowledge of digital design and UX/UI best practices for digital media
  • Ability to create simple animated gifs
  • Strong attention to detail and a keen eye for visual accuracy
  • Openness to direction, mentoring and training to improve skills
  • Able to work under tight deadlines while maintaining attention to detail
  • Ability to work independently, manage multiple projects simultaneously, practice good judgement, effective decision making and time management skills
  • Good interpersonal skills and a positive work ethic
  • Must be highly motivated, collaborative, reliable, willing to learn and willing to handle repetitive tasks

Educational Requirements and Qualifications

BFA in Graphic Design

1+ years of experience in print/digital production

Software fluency in the latest graphics and business programs: Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat, Express), Canva, Figma, Microsoft Suite

A diverse portfolio showcasing production skills and design thinking that demonstrates a proficient understanding of both print and digital media

Prior experience with an advertising/marketing agency is a plus

Work Environment

Professional services office environment

Hybrid work schedule

Occasional travel to conferences

Account Specialist

Job Description

Department: Client Service
Report to: David Stolberg, Strategist/Account Director
Position: Full-time
Hours: 40 hours / week

Position Purpose

The role of the Account Specialist is to provide exceptional support for the management of new and existing clients, to ensure client satisfaction through superior service, and to encourage account growth through careful relationship and project stewardship. The Account Specialist will report to and work directly with the Account Strategist to establish and cultivate the business relationship; gain and maintain a high level of understanding of the client’s service area, unique positioning, overall objectives, and requirements; and assist in the execution of a uniquely tailored direct marketing program. The Account Specialist will interact with clients to respond to inquiries, to provide program and product updates and marketing and communications updates, as well as campaign, technical, and other account-related support. The Account Specialist may also serve as project lead/subject matter expert on agency special projects – which may require advanced-level database work, digital asset/resource management, marketing and/or public relations tasks, or event coordination, as assigned.

Essential Duties and Responsibilities

  • Oversees all Regional and National design projects from conceptualization to delivery
  • Concepts, designs and produces digital, print, and social media campaigns that support our clients’ fundraising and marketing efforts
  • Arranges and assigns projects to Production Artist employees and contractors for Regional and National client projects; reviews work to ensure high quality, and ensures projects are produced in accordance with creative direction from the Client Services team 
  • Develops identities (visual aesthetic, imagery, iconography, typography, layouts) for campaigns—including assets for social, digital, email, printed collateral, and more
  • Thinks creatively to develop new design concepts, graphics, and layouts while maintaining campaign objectives
  • Helps translate marketing objectives into clear creative strategies, telling inspiring stories that drive measurable impact
  • Keeps up to date on industry trends, print and digital marketing best practices, and researches new ideas to ensure campaigns are evolving in a constantly changing print and digital landscape
  • Works closely and collaborates with cross-functional teams including Project Management, Creative, and Client Service
  • Participates in collaborative revision and approval process until final design is approved
  • Prioritizes and manages multiple projects within design specifications and deadlines
  • Participates and contributes to meetings as appropriate, including weekly Design Team meetings
  • Presents creative work internally and to clients, giving a rationale for aesthetic choices and how the creative work meets strategic goals
  • Other related duties and responsibilities as assigned

Skills and Abilities

  • Design Skills: 
    – Advanced skill sets in designing for print, web and multimedia, ideally having produced integrated marketing campaigns across digital, social, and print. Background in designing for nonprofits is a plus

    – Strong conceptual skills, high-level sense of design, layout, and typography—both for digital and print applications

    – Mastery of design fundamentals: typography, composition, color theory, layout, and visual hierarchy

    – Working knowledge of the graphic production process, file preparation for print and digital platforms, photo editing and animated GIF creation

    – A broad thinker who can offer a variety of design solutions

    – Ability to take a project from concept to completion through an iterative creative process in a collaborative team environment
  • Relationship Building:  Team player with a collaborative spirit; fosters productive relationships; values others’ opinions, shows appreciation, and seeks to understand different perspectives
  • Communication Skills:  Must have excellent written and verbal communication skills. This position requires the ability to pitch concepts to stakeholders. Additionally, a Senior Designer must clearly and effectively communicate and collaborate on cross-functional teams and offer creative and effective solutions
  • Computer Skills:  Expert knowledge in Photoshop, Illustrator, InDesign and other programs in the Adobe Creative Suite. Experience with motion design is a plus (After Effects, Premiere Pro); must demonstrate proficiency in the use of business-related software such as Microsoft Office: Word, Excel, Outlook, Workfront and Dynamics, and quickly learn, understand and implement the operation of the agency’s e-Tools
  • Decision-Making and Problem-Solving:  Must be a self-driven problem solver and question-asker with a positive attitude; must demonstrate strong decision-making, problem-solving, and critical thinking skills
  • Organization Skills:  Must have excellent organization, planning, execution, and time management skills
  • Attention to Detail:  Must pay close attention to detail, developing error-free designs across all mediums
  • Must be punctual, flexible and able to function well in a fast-paced environment and meet deadline

Educational Requirements and Qualifications

  • Bachelor’s degree ideally in analytics, marketing, business, or communications.
  • Ideally, two or more years’ experience in database management, print production, account service, project work, media, or creative/traffic departments in a marketing agency environment.

Work Environment

  • Professional services office environment

Account Specialist

Job Description

Department: Client Service
Report to: David Stolberg, Strategist/Account Director
Position: Full-time
Hours: 40 hours / week

Position Purpose

The role of the Account Specialist is to provide exceptional support for the management of new and existing clients, to ensure client satisfaction through superior service, and to encourage account growth through careful relationship and project stewardship. The Account Specialist will report to and work directly with the Account Strategist to establish and cultivate the business relationship; gain and maintain a high level of understanding of the client’s service area, unique positioning, overall objectives, and requirements; and assist in the execution of a uniquely tailored direct marketing program. The Account Specialist will interact with clients to respond to inquiries, to provide program and product updates and marketing and communications updates, as well as campaign, technical, and other account-related support. The Account Specialist may also serve as project lead/subject matter expert on agency special projects – which may require advanced-level database work, digital asset/resource management, marketing and/or public relations tasks, or event coordination, as assigned.

Essential Duties and Responsibilities

  • Partners with Account Strategist to attend to, meet, and surpass expectations for the account needs of assigned clients
  • Demonstrates strong agency knowledge of clients and services as well as agency systems and processes for effective communication between creative, production (print and digital), and administrative teams
  • Effectively set up accounts, open projects, build briefs, enter client campaign participation, and fulfill CRM billing requirements in Microsoft Dynamics
  • Participates in the pre-creative and tactical process for the creative development of direct mail packages
  • Navigates and performs assigned projects within the company’s e-Tools (project management systems and creative proofing programs/applications)
  • Serves as a support contact for issues or activities that a client may encounter. Works and interfaces with various internal departments as needed. Serves on a strategic task force as may be determined
  • Keeps team and supervisor informed of project status and needs. Adheres to project deadlines
  • Attends client meetings via telephone or on-site. Occasional travel. Supports the Strategist with material prep as may be requested
  • Initiates follow-up and preparation of materials following tele-conferences and on-site strategy visits. Works with the Strategist to draft and distribute conference reports
  • Coordinates and performs client service administrative tasks related to assigned clients and projects
  • Attends and participates in internal client status meetings. As requested, prepares conference reports and follows up on action items
  • Presents in client status meetings as required to update the entire client service team on special project/task force progress
  • Participates in trade shows/conferences, as may be required, by representing BDI and sharing information on company services
  • Manages special projects or assignments as required
  • Other team and client support as necessary

Skills and Abilities

  • Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good team player
  • Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency
  • Reasoning Skills: Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
  • Computer Skills: Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, PowerPoint, Outlook, Workfront, and Dynamics and quickly learn, understand, and seamlessly implement the operation of the agency’s e-Tools
  • Excel Skills: The Account Specialist must be able to pass both the intermediate and advanced Excel assessment – demonstrating proficient formula use, an understanding of the questions data can answer, and the ability to read data within a spreadsheet. In addition, to handling the formulas, the Account Specialist should also know how to debug them, work-around them, use shortcuts, customize, audit them, and use the formulas appropriately to pursue the answers the team is requiring
  • Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
  • Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
  • Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines

Educational Requirements and Qualifications

  • Bachelor’s degree ideally in analytics, marketing, business, or communications.
  • Ideally, two or more years’ experience in database management, print production, account service, project work, media, or creative/traffic departments in a marketing agency environment.

Work Environment

  • Professional services office environment

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