Culture and Careers

A career that fits
your calling

Our world is facing huge challenges… Hunger. Homelessness. Addiction. Poverty. Abuse. That’s why we’re looking for caring individuals who want to be part of our solution to help a hurting world.

We don’t just clock into a job at a fundraising agency every day. We show up to fight for social justice… To dream up ways to end homelessness and hunger… To be a voice for those who go unheard… To help the helpless.

We’re always looking to add more world-changers to our diverse and growing team. Super smart but also super fun – we’re bold, out-of-the-box fundraisers who are eager to serve causes that are important to us.

Want to make a difference every day? Great! You’ll fit right in. Keep reading to see why a career at BDI is more than a job… it’s a calling.

“The best part about working at BDI is the people. We challenge each other to grow and serve our clients better every day. I feel so grateful that I get to work alongside people who truly care about making a positive difference in the world.”

McKennah Williams | Senior Director of People & Culture

Vision & Values

Releasing Generosity… Together!

At its core, fundraising for nonprofits is about relationships – connecting donors’ hearts to great causes. By building these relationships, we can release generosity that impacts our world! This work is our calling, driven by our core values:

Integrity: We do what we say and say what we mean.

Passion: We care deeply about the causes we serve.

Excellence: We are committed to innovation and impact.

Benefits at BDI

Releasing Generosity… to YOU!

A career at BDI is more than a job – and our benefits are more than average! We provide a robust compensation package so that you can focus on what really matters… your calling. Here’s a snapshot of some of the many benefits our team enjoys:

Health & Wellness

  • 100% coverage of medical, dental and life insurance premiums for full-time employees.
  • $300 wellness allowance yearly to improve your well-being any way you see fit!
  • Regularly scheduled wellness activities during work hours, from hikes to coffee hours to “unplugged” time (when no one is allowed to email you!).

Retirement

  • At BDI, you’ll be an employee owner! BDI is 100% employee owned, and our Employee Stock Ownership Plan (ESOP) provides opportunities to directly benefit from the increasing value of the company.
  • 401(k) plan with a 5% match & discretionary profit-sharing contributions.

Work-Life Balance

  • Choose a work schedule that works for you… You can even take Friday afternoons off!
  • Receive a paid, 30-minute grace period for every workday. (That means full-time employees work 37.5 hours in a week but are paid for 40!)
  • Work remotely from home, in the office or from anywhere in the country!
  • WFH reimbursements: We’ll pay for you to set up your home office – and reimburse you monthly for your cell phone and internet.

Releasing Generosity

  • Opportunities to give back to our communities through volunteering, food and item drives, child sponsorships, company donations and more!

Generous Paid Time Off

  • There’s more to life than work… and we want you to get out there and enjoy it!
  • Employees can earn up to 4 weeks of vacation time per year (based on tenure) – plus receive additional PTO for jury duty, bereavement, sick time, volunteering and more!

Professional Growth
& Development

  • Tuition reimbursement up to $2,000 per year for eligible programs.
  • Yearly individual training & travel budget to attend industry conferences.
  • Annual company retreat & collaboration days to get away and brainstorm solutions to help your team work smarter.
  • Intra-office mentorship opportunities.

Hear what employees are saying…

“I love working at BDI because I get to participate in our clients’ work in furthering God’s kingdom and helping the less fortunate and downtrodden. The culture at the agency keeps me passionate about what I do day in and day out. And the leadership team treats all of us here like family. I just love it!”

Peter Lee | Account Manager

Peter Lee

Hear what employees are saying…

“BDI has great benefits, flexibility and a positive working environment. I love being part of an agency that is dedicated to a better future for us as employees, for our clients and for those our clients serve.”

Andrea Mills | Senior Creative Content Specialist

Andrea Mills

Hear what employees are saying…

“Working at BDI has helped me grow professionally and as a person. I have more empathy toward others, and I take great satisfaction from the impact we make in the world every day.”

Justine Morales | Digital Technology Specialist

Justine Morales

Hear what employees are saying…

“I love being part of a team that truly listens and collaborates. At BDI, we have a culture of appreciation, valuing what each employee brings to the agency and how we work in unison to help our clients. And we have fun doing this together!”

Angella Hubbert | Senior Director of Data Management

Current Job Openings

Learn more about how YOU can make an impact with a career at BDI >>

Client Service: Account Specialist

Job Description

Department:
Report to
:
Salary range:

Client Service
TBD
$49k-58k per year

Position:
Hours:

Full-time
40 hours / week (Non-exempt)

Position Purpose

The role of the Account Specialist is to provide exceptional support for the management of new and existing clients, to ensure client satisfaction through superior service, and to encourage account growth through careful relationship and project stewardship. The Account Specialist will report to and work directly with the Account Strategist to establish and cultivate the business relationship; gain and maintain a high level of understanding of the client’s service area, unique positioning, overall objectives, and requirements; and assist in the execution of a uniquely tailored direct marketing program. The Account Specialist will interact with clients to respond to inquiries, to provide program and product updates and marketing and communications updates, as well as campaign, technical, and other account-related support. The Account Specialist may also serve as project lead/subject matter expert on agency special projects – which may require advanced-level database work, digital asset/resource management, marketing and/or public relations tasks, or event coordination, as assigned.

Essential Duties and Responsibilities

  • Partners with Account Strategist to attend to, meet, and surpass expectations for the account needs of assigned clients
  • Demonstrates strong agency knowledge of clients and services as well as agency systems and processes for effective communication between creative, production (print and digital), and administrative teams
  • Effectively set up accounts, open projects, build briefs, enter client campaign participation, and fulfill CRM billing requirements in Microsoft Dynamics
  • Participates in the pre-creative and tactical process for the creative development of direct mail packages
  • Navigates and performs assigned projects within the company’s e-Tools (project management systems and creative proofing programs/applications)
  • Serves as a support contact for issues or activities that a client may encounter. Works and interfaces with various internal departments as needed. Serves on a strategic task force as may be determined
  • Keeps team and supervisor informed of project status and needs. Adheres to project deadlines
  • Attends client meetings via telephone or on-site. Occasional travel. Supports the Strategist with material prep as may be requested
  • Initiates follow-up and preparation of materials following tele-conferences and on-site strategy visits. Works with the Strategist to draft and distribute conference reports
  • Coordinates and performs client service administrative tasks related to assigned clients and projects
  • Attends and participates in internal client status meetings. As requested, prepares conference reports and follows up on action items
  • Presents in client status meetings as required to update the entire client service team on special project/task force progress
  • Participates in trade shows/conferences, as may be required, by representing BDI and sharing information on company services
  • Manages special projects or assignments as required
  • Other team and client support as necessary

Skills and Abilities

  • Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good team player
  • Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency
  • Reasoning Skills: Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
  • Computer Skills: Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, PowerPoint, Outlook, Workfront, and Dynamics and quickly learn, understand, and seamlessly implement the operation of the agency’s e-Tools
  • Excel Skills: The Account Specialist must be able to pass both the intermediate and advanced Excel assessment – demonstrating proficient formula use, an understanding of the questions data can answer, and the ability to read data within a spreadsheet. In addition, to handling the formulas, the Account Specialist should also know how to debug them, work-around them, use shortcuts, customize, audit them, and use the formulas appropriately to pursue the answers the team is requiring
  • Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
  • Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
  • Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines

Educational Requirements and Qualifications

Bachelor’s degree ideally in analytics, marketing, business, or communications.

Ideally, two or more years’ experience in database management, print production, account service, project work, media, or creative/traffic departments in a marketing agency environment.

Work Environment

Professional services office environment

Digital: Digital Strategist

Job Description

Department:
Report to
:

Salary Range:

Digital
Nicole Ige-Hutto,
Director of Digital Strategy
$68k-$85k

Position:
Hours:

Full-time
40 hours / week (Exempt)

Position Purpose

The Digital Strategist leads, in collaboration with the Client Service Team, the creation of digital marketing plans for one or more of BDI’s clients, and creates digital strategy to acquire, cultivate, retain, and upgrade online donors. This position combines significant strategic planning, digital media management, email platform, analytic and account management experience, along with the ability to thrive in a fast-paced, creative environment with ever-shifting schedules and priorities.

Essential Duties and Responsibilities

  • Develops and presents strategic plans and budgets covering digital fundraising efforts across multiple digital channels for clients across multiple verticals
  • Consult with clients educating and informing on digital strategy specific to client goals
  • Participate in creative and strategy meetings to ensure digital campaigns are accurate, timely and following our overall digital strategy recommendations
  • Provides strategic direction for email marketing campaigns, website marketing, digital media including programmatic, paid social and paid search efforts, social media strategy, emerging media and other digital marketing tactics
  • Evaluates client campaign results reports; identifies performance, trends and recommends modifications and opportunities for growth
  • Collaborates with the Creative team, Client Service team, and the Digital team to create engaging network and custom digital campaigns to support client goals
  • Stays current with and conducts research and evaluation of emerging digital trends, channels, best practice and prepares recommendation of implementation into BDI Digital strategy
  • Conducts research and evaluation of emerging digital platforms and tools and prepares recommendation of implementation into BDI Digital strategy
  • Leads client-facing, internal meetings, and partner meetings
  • Ensures deadlines, campaign goals and budgets are met
  • Assists directors and other teams with other activities as assigned
  • Manages the day-to-day responsibilities of additional Digital Strategists as they are added to the team
  • Other responsibilities as assigned
  • Under the direction of the BDI Marketing team, selects topics and writes/records two pieces of BDI Marketing content per fiscal year (Quick Shots, Inspire, Webinars, and podcasts)

Skills and Abilities

  • Fundraising Skills: Familiarity with digital direct response marketing strategy and tactics, and how to measure the impact of various channels and campaigns; Understanding of current industry best practices and emerging fundraising and marketing strategies; Solid instincts for compelling creative design that will elicit donor action
  • Digital Marketing Skills:   Demonstrated ability to develop and execute marketing plans. Knowledge of and significant experience with online marketing for nonprofits, including all the following disciplines: email fundraising, website marketing, programmatic media, paid search, analytics and paid social; Experience with platforms such as Qgiv, DonorPerfect, Blackbaud Luminate or Online Express, Salsa, Salesforce, or Classy is highly desired. Knowledge of CMS and WordPress a plus; Familiarity with multiple email marketing platforms such as Mail Chimp, Constant Contact, Blackbaud Luminate or Hubspot
  • Digital Analytics Skills:  Experience generating reports and interpreting data from Google Analytics, and Google Data Studio; Experience with tracking set up with Google Tag Manager; Expertise working with data and using past results to drive future strategy. Must be able to read and interpret data to inform real time campaign optimizations. Ability to create, manipulate and analyze data in Excel is required
  • Relationship Building:  Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good collaborator
  • Leadership Skills: Provides strong leadership, sets a good example, skilled decision maker, motivator, coach, encourager, and instills confidence In team members to follow them
  • Communication Skills:  Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency
  • Reasoning Skills:  Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
  • Writing Skills: Outstanding grammar and written communications skills.  Demonstrated ability to develop and execute marketing plans on schedule and write concisely and efficiently to promote the mission of the client
  • Computer Skills:  Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, Outlook, Workfront, and Dynamics and quickly learn, understand, and implement the operation of the agency’s e-Tools
  • Decision Making and Problem Solving:  Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
  • Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
  • Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines

Educational Requirements and Qualifications

BA or BS preferred, ideally in Marketing, Communications, Advertising, Business, Analytics, or a related field

Minimum of 5 years’ experience in online marketing, digital strategy and fundraising experience required

Account management experience strongly preferred

Work Environment

Professional services office environment

Hybrid work schedule

Occasional travel to conferences and client sites

Find your ideal job here

BDI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Ready to Apply? Start Here.

Join our talented community

To apply for a position, email your resume and cover letter to our People & Culture Department at peopleandculture@bdiagency.com. No phone calls, please.

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