Culture and Careers

A career that fits your calling

Creative thinkers and data imagineers. Problem solvers and visionary planners. Whatever your unique talents are, put them to use at a company where you’ll make a difference every day.

Every person at BDI has an important role in our collective success.

Our work is our passion – and our calling. We’re looking for exceptional people who are ready to embrace a calling in their lives. And it could be you.

Check us out!

Want a deeper look into BDI’s vision and values?

Benefits

We’re the total package

We want each BDI team member to feel a sense of belonging and how much their talents and work are valued. We champion each employee by providing a total compensation package that includes equitable pay, health and wellness, vacation and continuing education.

Insurance Benefits:

100% coverage of employee medical, dental, and life insurance premiums for full-time employees.

Retirement Benefits:

  • 401(k) Matching (4%) and Profit Sharing contributions
  • BDI is 100% employee-owned
    • We have a highly engaged culture at BDI because each of our employees are also owners.
    • This gives employees the ability to benefit from the value of company stock and increases in value.

Flexible Workdays:

  • BDI offers 2 work schedules for employees: Traditional 8 hour workday or compressed workweek with half-day Fridays.
  • Most employees may work remotely, in the office, or in a blended work environment.

PTO:

BDI offers a generous PTO package. Employees receive 2 weeks of vacation time each year. After 5 years of continuous employment, 3 weeks. After 10 years, 4 weeks.

BDI also offers PTO for jury duty, bereavement, a floating holiday, and sick time.

Releasing Generosity:

BDI is dedicated to releasing generosity within our organization. Our Releasing Generosity committee is dedicated to identifying opportunities to give back to our communities through volunteering, food and item drives, and nonprofit donations. BDI offers employees a volunteer day each year to encourage employees to release generosity in their own communities.

Other Perks:

  • Wellness Program:
    • Monthly activities to encourage employee mental and physical well-being
    • $25 monthly reimbursement for employee wellness expenses
  • Office Setup: BDI will ensure that your home office is equipped so you can work well from the office or at home
  • $145 monthly reimbursement for combined mobile device/internet
  • Continuing Education: Employees may be eligible for tuition reimbursement of up to $2,000 per year

Please view our available positions below

Client Service: Account Specialist

Job Description

Department:
Report to
:
Salary range:

Client Service
TBD
$49k-58k per year

Position:
Hours:

Full-time
40 hours / week (Non-exempt)

Position Purpose

The role of the Account Specialist is to provide exceptional support for the management of new and existing clients, to ensure client satisfaction through superior service, and to encourage account growth through careful relationship and project stewardship. The Account Specialist will report to and work directly with the Account Strategist to establish and cultivate the business relationship; gain and maintain a high level of understanding of the client’s service area, unique positioning, overall objectives, and requirements; and assist in the execution of a uniquely tailored direct marketing program. The Account Specialist will interact with clients to respond to inquiries, to provide program and product updates and marketing and communications updates, as well as campaign, technical, and other account-related support. The Account Specialist may also serve as project lead/subject matter expert on agency special projects – which may require advanced-level database work, digital asset/resource management, marketing and/or public relations tasks, or event coordination, as assigned.

Essential Duties and Responsibilities

  • Partners with Account Strategist to attend to, meet, and surpass expectations for the account needs of assigned clients
  • Demonstrates strong agency knowledge of clients and services as well as agency systems and processes for effective communication between creative, production (print and digital), and administrative teams
  • Effectively set up accounts, open projects, build briefs, enter client campaign participation, and fulfill CRM billing requirements in Microsoft Dynamics
  • Participates in the pre-creative and tactical process for the creative development of direct mail packages
  • Navigates and performs assigned projects within the company’s e-Tools (project management systems and creative proofing programs/applications)
  • Serves as a support contact for issues or activities that a client may encounter. Works and interfaces with various internal departments as needed. Serves on a strategic task force as may be determined
  • Keeps team and supervisor informed of project status and needs. Adheres to project deadlines
  • Attends client meetings via telephone or on-site. Occasional travel. Supports the Strategist with material prep as may be requested
  • Initiates follow-up and preparation of materials following tele-conferences and on-site strategy visits. Works with the Strategist to draft and distribute conference reports
  • Coordinates and performs client service administrative tasks related to assigned clients and projects
  • Attends and participates in internal client status meetings. As requested, prepares conference reports and follows up on action items
  • Presents in client status meetings as required to update the entire client service team on special project/task force progress
  • Participates in trade shows/conferences, as may be required, by representing BDI and sharing information on company services
  • Manages special projects or assignments as required
  • Other team and client support as necessary

Skills and Abilities

  • Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good team player
  • Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency
  • Reasoning Skills: Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
  • Computer Skills: Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, PowerPoint, Outlook, Workfront, and Dynamics and quickly learn, understand, and seamlessly implement the operation of the agency’s e-Tools
  • Excel Skills: The Account Specialist must be able to pass both the intermediate and advanced Excel assessment – demonstrating proficient formula use, an understanding of the questions data can answer, and the ability to read data within a spreadsheet. In addition, to handling the formulas, the Account Specialist should also know how to debug them, work-around them, use shortcuts, customize, audit them, and use the formulas appropriately to pursue the answers the team is requiring
  • Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
  • Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
  • Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines

Educational Requirements and Qualifications

Bachelor’s degree ideally in analytics, marketing, business, or communications.

Ideally, two or more years’ experience in database management, print production, account service, project work, media, or creative/traffic departments in a marketing agency environment.

Work Environment

Professional services office environment

Digital: Digital Strategist

Job Description

Department:
Report to
:

Salary Range:

Digital
Nicole Ige-Hutto,
Director of Digital Strategy
$68k-$85k

Position:
Hours:

Full-time
40 hours / week (Exempt)

Position Purpose

The Digital Strategist leads, in collaboration with the Client Service Team, the creation of digital marketing plans for one or more of BDI’s clients, and creates digital strategy to acquire, cultivate, retain, and upgrade online donors. This position combines significant strategic planning, digital media management, email platform, analytic and account management experience, along with the ability to thrive in a fast-paced, creative environment with ever-shifting schedules and priorities.

Essential Duties and Responsibilities

  • Develops and presents strategic plans and budgets covering digital fundraising efforts across multiple digital channels for clients across multiple verticals
  • Consult with clients educating and informing on digital strategy specific to client goals
  • Participate in creative and strategy meetings to ensure digital campaigns are accurate, timely and following our overall digital strategy recommendations
  • Provides strategic direction for email marketing campaigns, website marketing, digital media including programmatic, paid social and paid search efforts, social media strategy, emerging media and other digital marketing tactics
  • Evaluates client campaign results reports; identifies performance, trends and recommends modifications and opportunities for growth
  • Collaborates with the Creative team, Client Service team, and the Digital team to create engaging network and custom digital campaigns to support client goals
  • Stays current with and conducts research and evaluation of emerging digital trends, channels, best practice and prepares recommendation of implementation into BDI Digital strategy
  • Conducts research and evaluation of emerging digital platforms and tools and prepares recommendation of implementation into BDI Digital strategy
  • Leads client-facing, internal meetings, and partner meetings
  • Ensures deadlines, campaign goals and budgets are met
  • Assists directors and other teams with other activities as assigned
  • Manages the day-to-day responsibilities of additional Digital Strategists as they are added to the team
  • Other responsibilities as assigned
  • Under the direction of the BDI Marketing team, selects topics and writes/records two pieces of BDI Marketing content per fiscal year (Quick Shots, Inspire, Webinars, and podcasts)

Skills and Abilities

  • Fundraising Skills: Familiarity with digital direct response marketing strategy and tactics, and how to measure the impact of various channels and campaigns; Understanding of current industry best practices and emerging fundraising and marketing strategies; Solid instincts for compelling creative design that will elicit donor action
  • Digital Marketing Skills:   Demonstrated ability to develop and execute marketing plans. Knowledge of and significant experience with online marketing for nonprofits, including all the following disciplines: email fundraising, website marketing, programmatic media, paid search, analytics and paid social; Experience with platforms such as Qgiv, DonorPerfect, Blackbaud Luminate or Online Express, Salsa, Salesforce, or Classy is highly desired. Knowledge of CMS and WordPress a plus; Familiarity with multiple email marketing platforms such as Mail Chimp, Constant Contact, Blackbaud Luminate or Hubspot
  • Digital Analytics Skills:  Experience generating reports and interpreting data from Google Analytics, and Google Data Studio; Experience with tracking set up with Google Tag Manager; Expertise working with data and using past results to drive future strategy. Must be able to read and interpret data to inform real time campaign optimizations. Ability to create, manipulate and analyze data in Excel is required
  • Relationship Building:  Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good collaborator
  • Leadership Skills: Provides strong leadership, sets a good example, skilled decision maker, motivator, coach, encourager, and instills confidence In team members to follow them
  • Communication Skills:  Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency
  • Reasoning Skills:  Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
  • Writing Skills: Outstanding grammar and written communications skills.  Demonstrated ability to develop and execute marketing plans on schedule and write concisely and efficiently to promote the mission of the client
  • Computer Skills:  Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, Outlook, Workfront, and Dynamics and quickly learn, understand, and implement the operation of the agency’s e-Tools
  • Decision Making and Problem Solving:  Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
  • Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
  • Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines

Educational Requirements and Qualifications

BA or BS preferred, ideally in Marketing, Communications, Advertising, Business, Analytics, or a related field

Minimum of 5 years’ experience in online marketing, digital strategy and fundraising experience required

Account management experience strongly preferred

Work Environment

Professional services office environment

Hybrid work schedule

Occasional travel to conferences and client sites

BDI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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