Culture and Careers

The role of the Account Specialist is to provide exceptional support for the management of new and existing clients, to ensure client satisfaction through superior service, and to encourage account growth through careful relationship and project stewardship. The Account Specialist will report to and work directly with the Account Strategist to establish and cultivate the business relationship; gain and maintain a high level of understanding of the client’s service area, unique positioning, overall objectives, and requirements; and assist in the execution of a uniquely tailored direct marketing program. The Account Specialist will interact with clients to respond to inquiries, to provide program and product updates and marketing and communications updates, as well as campaign, technical, and other account-related support. The Account Specialist may also serve as project lead/subject matter expert on agency special projects – which may require advanced-level database work, digital asset/resource management, marketing and/or public relations tasks, or event coordination, as assigned.

• Partners with Account Strategist to attend to, meet, and surpass expectations for the account needs of assigned clients
• Demonstrates strong agency knowledge of clients and services as well as agency systems and processes for effective communication between creative, production (print and digital), and administrative teams
• Effectively set up accounts, open projects, build briefs, enter client campaign participation, and fulfill CRM billing requirements in Microsoft Dynamics
• Participates in the pre-creative and tactical process for the creative development of direct mail packages
• Navigates and performs assigned projects within the company’s e-Tools (project management systems and creative proofing programs/applications)
• Serves as a support contact for issues or activities that a client may encounter. Works and interfaces with various internal departments as needed. Serves on a strategic task force as may be determined
• Keeps team and supervisor informed of project status and needs. Adheres to project deadlines
• Attends client meetings via telephone or on-site. Occasional travel. Supports the Strategist with material prep as may be requested
• Initiates follow-up and preparation of materials following tele-conferences and on-site strategy visits. Works with the Strategist to draft and distribute conference reports
• Coordinates and performs client service administrative tasks related to assigned clients and projects
• Attends and participates in internal client status meetings. As requested, prepares conference reports and follows up on action items
• Presents in client status meetings as required to update the entire client service team on special project/task force progress
• Participates in trade shows/conferences, as may be required, by representing BDI and sharing information on company services
• Manages special projects or assignments as required
• Other team and client support as necessary

• Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good team player
• Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency
• Reasoning Skills: Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
• Computer Skills: Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, PowerPoint, Outlook, Workfront, and Dynamics and quickly learn, understand, and seamlessly implement the operation of the agency’s e-Tools
• Excel Skills: The Account Specialist must be able to pass both the intermediate and advanced Excel assessment – demonstrating proficient formula use, an understanding of the questions data can answer, and the ability to read data within a spreadsheet. In addition, to handling the formulas, the Account Specialist should also know how to debug them, work-around them, use shortcuts, customize, audit them, and use the formulas appropriately to pursue the answers the team is requiring
• Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
• Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
• Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines

Bachelor’s degree ideally in analytics, marketing, business, or communications.

Ideally, two or more years’ experience in database management, print production, account service, project work, media, or creative/traffic departments in a marketing agency environment.

Professional services office environment.

The Data Specialist’s primary responsibility is to communicate and coordinate with each assigned client. This entails requesting necessary data for production. The Data Specialist must take information; format, store it, retrieve it, and/or distribute it to the staff, clients, and vendors.

• Corresponds with Client’s Data Entry/ Development Staff via, email and phone
• Drafts file requests to individual contact personnel for necessary data information, which includes accurate fields, dates and necessary criteria for processing
• Receives confidential client data, etc. via FTP and email. QC record counts, edit, and save in corresponding drive locations
• Packages, compresses, and uploads data files to vendor FTP sites
• Drafts and edits specific word doc and excel instructions to vendors corresponding to the data file transfers
• Runs monthly results reports for each individual for the Account Strategist
• Downloads raw import data files and review counts
• Edits excel sheet for each Account Strategist with proposal quantities and previous year mailed quantities to present for mail selection
• Executes Account Strategist’s selections for each individual client
• Performs final file reviews to make sure that the necessary captured data is correct and ready for distribution to printer/lettershop
• Maintains and tracks Client’s NCOA files and expiration
• File maintenance (put mail samples in order)
• Scans/faxes when necessary
• Performs other related duties as assigned

• Relationship Building Skills: Must be friendly, trustworthy, knowledgeable, and professional
• Communication Skills:  Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency
• Reasoning Skills:  Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
• Computer Skills:  Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, PowerPoint, Outlook, Workfront, and Dynamics and quickly learn, understand, and seamlessly implement the operation of the agency’s e-Tools
• Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
• Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines

High school diploma or GED

College level courses in computers, English, or business are helpful.  College graduate (Preferred)

Professional services office environment.

The videographer plays a crucial role in bringing our fundraising campaigns to life through the power of visual storytelling. This position creates high-quality video content that engages, inspires, and motivates donors to support our nonprofit clients. The videographer plays a crucial role in bringing our fundraising campaigns to life through the power of visual storytelling. This position creates high-quality video content that engages, inspires, and motivates donors to support our nonprofit clients. Additionally, the videographer will produce engaging and high-quality promotional videos, advertisements, and social media content for Corporate Marketing as well as training and company culture videos for Peoples and Cultures. Videographer will also serve BDI Academy, New Business, and Client Services as needed.

• Works on Pre-Production planning including ideation, storyboarding and logistics
• Films video content for various client fundraising campaigns as well as internal corporate work, including interviews, testimonials, and promotional videos
• Creates and refines multiple versions of videos. Maintains quality of videos while adapting and revising content
• Travels to filming sites; Transports and builds sets for filming, including cameras, microphones, lighting, props, and other necessary equipment
• Coordinates rental of equipment for film shoots as needed
• Operates cameras, lighting equipment, and audio gear to capture high-quality footage both in-studio and on location
• Edits and enhances video footage including color grading, audio mixing, and adding in captions, graphics, or animation as needed
• Applies corrections to footage; Incorporates feedback from clients and team members to improve video quality and storytelling
• Manages project timelines and delivers video content within set deadlines
• Stays up to date with industry and video production trends and best practices to optimize video content for various platforms and audiences
• Ensures that all video equipment is properly maintained, organized, and ready for use at all times
• Under the direction of the BDI Marketing team, selects topics and writes/records two pieces of BDI Marketing content per fiscal year (Quick Shots, Inspire, Webinars, and podcasts)

• Relationship Building:  Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good collaborator
• Communication Skills:  Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency
• Reasoning Skills:  Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
• Video Production Skills: Must have extensive knowledge of lighting techniques, sound design, and composition as well as pre and post production workflows
• Video Editing Skills: Must be proficient with video editing software (Adobe Premiere Pro, DaVinci Resolve,­­­ Descript, Adobe Audition)
• Decision Making and Problem Solving:  Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
• Attention to Detail: Must pay close attention to detail and a keen eye for aesthetics
• Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines

BA or BS preferred, ideally in Videography, Film Production, or a related field

Proven experience as a videographer, with a strong portfolio showcasing your work

Minimum of 4 years’ experience in advertising agency or marketing and communications role

Professional services office environment

Hybrid work schedule

Frequent travel to conferences and client sites