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Releasing Generosity
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Account Specialist
Job Description
Department: Client Service
Report to: David Stolberg, Strategist/Account Director
Position: Full-time
Hours: 40 hours / week
Position Purpose
The role of the Account Specialist is to provide exceptional support for the management of new and existing clients, to ensure client satisfaction through superior service, and to encourage account growth through careful relationship and project stewardship. The Account Specialist will report to and work directly with the Account Strategist to establish and cultivate the business relationship; gain and maintain a high level of understanding of the client’s service area, unique positioning, overall objectives, and requirements; and assist in the execution of a uniquely tailored direct marketing program. The Account Specialist will interact with clients to respond to inquiries, to provide program and product updates and marketing and communications updates, as well as campaign, technical, and other account-related support. The Account Specialist may also serve as project lead/subject matter expert on agency special projects – which may require advanced-level database work, digital asset/resource management, marketing and/or public relations tasks, or event coordination, as assigned.
Essential Duties and Responsibilities
- Oversees all Regional and National design projects from conceptualization to delivery
- Concepts, designs and produces digital, print, and social media campaigns that support our clients’ fundraising and marketing efforts
- Arranges and assigns projects to Production Artist employees and contractors for Regional and National client projects; reviews work to ensure high quality, and ensures projects are produced in accordance with creative direction from the Client Services team
- Develops identities (visual aesthetic, imagery, iconography, typography, layouts) for campaigns—including assets for social, digital, email, printed collateral, and more
- Thinks creatively to develop new design concepts, graphics, and layouts while maintaining campaign objectives
- Helps translate marketing objectives into clear creative strategies, telling inspiring stories that drive measurable impact
- Keeps up to date on industry trends, print and digital marketing best practices, and researches new ideas to ensure campaigns are evolving in a constantly changing print and digital landscape
- Works closely and collaborates with cross-functional teams including Project Management, Creative, and Client Service
- Participates in collaborative revision and approval process until final design is approved
- Prioritizes and manages multiple projects within design specifications and deadlines
- Participates and contributes to meetings as appropriate, including weekly Design Team meetings
- Presents creative work internally and to clients, giving a rationale for aesthetic choices and how the creative work meets strategic goals
- Other related duties and responsibilities as assigned
Skills and Abilities
- Design Skills:
– Advanced skill sets in designing for print, web and multimedia, ideally having produced integrated marketing campaigns across digital, social, and print. Background in designing for nonprofits is a plus
– Strong conceptual skills, high-level sense of design, layout, and typography—both for digital and print applications
– Mastery of design fundamentals: typography, composition, color theory, layout, and visual hierarchy
– Working knowledge of the graphic production process, file preparation for print and digital platforms, photo editing and animated GIF creation
– A broad thinker who can offer a variety of design solutions
– Ability to take a project from concept to completion through an iterative creative process in a collaborative team environment - Relationship Building: Team player with a collaborative spirit; fosters productive relationships; values others’ opinions, shows appreciation, and seeks to understand different perspectives
- Communication Skills: Must have excellent written and verbal communication skills. This position requires the ability to pitch concepts to stakeholders. Additionally, a Senior Designer must clearly and effectively communicate and collaborate on cross-functional teams and offer creative and effective solutions
- Computer Skills: Expert knowledge in Photoshop, Illustrator, InDesign and other programs in the Adobe Creative Suite. Experience with motion design is a plus (After Effects, Premiere Pro); must demonstrate proficiency in the use of business-related software such as Microsoft Office: Word, Excel, Outlook, Workfront and Dynamics, and quickly learn, understand and implement the operation of the agency’s e-Tools
- Decision-Making and Problem-Solving: Must be a self-driven problem solver and question-asker with a positive attitude; must demonstrate strong decision-making, problem-solving, and critical thinking skills
- Organization Skills: Must have excellent organization, planning, execution, and time management skills
- Attention to Detail: Must pay close attention to detail, developing error-free designs across all mediums
- Must be punctual, flexible and able to function well in a fast-paced environment and meet deadline
Educational Requirements and Qualifications
- Bachelor’s degree ideally in analytics, marketing, business, or communications.
- Ideally, two or more years’ experience in database management, print production, account service, project work, media, or creative/traffic departments in a marketing agency environment.
Work Environment
- Professional services office environment
Account Specialist
Job Description
Department: Client Service
Report to: David Stolberg, Strategist/Account Director
Position: Full-time
Hours: 40 hours / week
Position Purpose
The role of the Account Specialist is to provide exceptional support for the management of new and existing clients, to ensure client satisfaction through superior service, and to encourage account growth through careful relationship and project stewardship. The Account Specialist will report to and work directly with the Account Strategist to establish and cultivate the business relationship; gain and maintain a high level of understanding of the client’s service area, unique positioning, overall objectives, and requirements; and assist in the execution of a uniquely tailored direct marketing program. The Account Specialist will interact with clients to respond to inquiries, to provide program and product updates and marketing and communications updates, as well as campaign, technical, and other account-related support. The Account Specialist may also serve as project lead/subject matter expert on agency special projects – which may require advanced-level database work, digital asset/resource management, marketing and/or public relations tasks, or event coordination, as assigned.
Essential Duties and Responsibilities
- Partners with Account Strategist to attend to, meet, and surpass expectations for the account needs of assigned clients
- Demonstrates strong agency knowledge of clients and services as well as agency systems and processes for effective communication between creative, production (print and digital), and administrative teams
- Effectively set up accounts, open projects, build briefs, enter client campaign participation, and fulfill CRM billing requirements in Microsoft Dynamics
- Participates in the pre-creative and tactical process for the creative development of direct mail packages
- Navigates and performs assigned projects within the company’s e-Tools (project management systems and creative proofing programs/applications)
- Serves as a support contact for issues or activities that a client may encounter. Works and interfaces with various internal departments as needed. Serves on a strategic task force as may be determined
- Keeps team and supervisor informed of project status and needs. Adheres to project deadlines
- Attends client meetings via telephone or on-site. Occasional travel. Supports the Strategist with material prep as may be requested
- Initiates follow-up and preparation of materials following tele-conferences and on-site strategy visits. Works with the Strategist to draft and distribute conference reports
- Coordinates and performs client service administrative tasks related to assigned clients and projects
- Attends and participates in internal client status meetings. As requested, prepares conference reports and follows up on action items
- Presents in client status meetings as required to update the entire client service team on special project/task force progress
- Participates in trade shows/conferences, as may be required, by representing BDI and sharing information on company services
- Manages special projects or assignments as required
- Other team and client support as necessary
Skills and Abilities
- Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good team player
- Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency
- Reasoning Skills: Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
- Computer Skills: Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, PowerPoint, Outlook, Workfront, and Dynamics and quickly learn, understand, and seamlessly implement the operation of the agency’s e-Tools
- Excel Skills: The Account Specialist must be able to pass both the intermediate and advanced Excel assessment – demonstrating proficient formula use, an understanding of the questions data can answer, and the ability to read data within a spreadsheet. In addition, to handling the formulas, the Account Specialist should also know how to debug them, work-around them, use shortcuts, customize, audit them, and use the formulas appropriately to pursue the answers the team is requiring
- Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
- Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
- Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines
Educational Requirements and Qualifications
- Bachelor’s degree ideally in analytics, marketing, business, or communications.
- Ideally, two or more years’ experience in database management, print production, account service, project work, media, or creative/traffic departments in a marketing agency environment.
Work Environment
- Professional services office environment
![African children drawing](https://bdiagency.com/wp-content/uploads/2021/04/african-children-photo.jpg)
Connecting those who have with those who need.
In our nation of abundance, we’re fervent believers that the generosity of others can be released by introducing those who have to those who need. When fully funded, nonprofits can accomplish their highest calling and vital work. Because we consider our relationship a life-giving and sacred bond, our belief in possibility knows no bounds.
![Strategy icon](https://bdiagency.com/wp-content/uploads/2024/03/Strategy-Analytics-Icon.png)
![](https://bdiagency.com/wp-content/uploads/2021/03/background-lt-green-textured.png)
This is a test.
More than $700 million dollars. Since BDI began, that’s how much we’ve helped raise for ministries across the country. We can’t even begin to calculate the mouths fed, the shelter provided and the lives transformed.
Yes, BDI knows the heartbeat of Missions. Our far-reaching strategies, seasoned specialists and compelling direct marketing programs maximize the connection between donors and your Mission.
![](https://bdiagency.com/wp-content/uploads/2021/06/slideshow50.png)
Core Principle #1: Abundance, Not Scarcity
BDI believes that in God’s economy, there is always more than enough to fund His work. So we approach fundraising from a perspective of abundance: that is, there are plenty of generous people to share their wealth with organizations that dedicate themselves to serve others.
Core Principle #2: Opportunity Meets Capacity – for Great Impact
BDI believes in the tremendous impact that occurs when an authentic case for support is met with people’s desire to be part of the redemptive upside of humanity. To make these connections, we actively engage donors where they live and interact, communicate clearly with value-driven language, and make the journey engaging, fun and rewarding.
Core Principle #3: Missionally Aligned – Kingdom Called
BDI believes in working alongside those whose ministries are boldly faith-forward. Sharing this calling to do good work that glorifies Jesus Christ, promotes the Gospel message and demonstrates Christian values provides tremendous synergy between BDI and the partners we serve.
Core Principle #4: Stronger Together
BDI believes that we’re both stronger and more effective by serving together in ministry. Time after time, we’ve seen exponential results because of the collaboration and leveraging of the talents among our collective team.
Core Principle #5: Responsible Stewardship
BDI believes as we labor together, it’s the relationships formed that supercharges our teams – the journey side-by-side, rather than the destination alone.
This is content
![](https://bdiagency.com/wp-content/uploads/2021/04/DSC_6505-Edit-2.jpg)
![Anna Wooton](https://bdiagency.com/wp-content/uploads/2021/04/Wooton-3.jpg)
![Phil Stolberg](https://bdiagency.com/wp-content/uploads/2021/04/Stolberg-3.jpg)
Client Service: Account Specialist
Job Description
Department:
Report to:
Salary range:
Client Service
TBD
$49k-58k per year
Position:
Hours:
Full-time
40 hours / week (Non-exempt)
Position Purpose
The role of the Account Specialist is to provide exceptional support for the management of new and existing clients, to ensure client satisfaction through superior service, and to encourage account growth through careful relationship and project stewardship. The Account Specialist will report to and work directly with the Account Strategist to establish and cultivate the business relationship; gain and maintain a high level of understanding of the client’s service area, unique positioning, overall objectives, and requirements; and assist in the execution of a uniquely tailored direct marketing program. The Account Specialist will interact with clients to respond to inquiries, to provide program and product updates and marketing and communications updates, as well as campaign, technical, and other account-related support. The Account Specialist may also serve as project lead/subject matter expert on agency special projects – which may require advanced-level database work, digital asset/resource management, marketing and/or public relations tasks, or event coordination, as assigned.
Essential Duties and Responsibilities
- Partners with Account Strategist to attend to, meet, and surpass expectations for the account needs of assigned clients
- Demonstrates strong agency knowledge of clients and services as well as agency systems and processes for effective communication between creative, production (print and digital), and administrative teams
- Effectively set up accounts, open projects, build briefs, enter client campaign participation, and fulfill CRM billing requirements in Microsoft Dynamics
- Participates in the pre-creative and tactical process for the creative development of direct mail packages
- Navigates and performs assigned projects within the company’s e-Tools (project management systems and creative proofing programs/applications)
- Serves as a support contact for issues or activities that a client may encounter. Works and interfaces with various internal departments as needed. Serves on a strategic task force as may be determined
- Keeps team and supervisor informed of project status and needs. Adheres to project deadlines
- Attends client meetings via telephone or on-site. Occasional travel. Supports the Strategist with material prep as may be requested
- Initiates follow-up and preparation of materials following tele-conferences and on-site strategy visits. Works with the Strategist to draft and distribute conference reports
- Coordinates and performs client service administrative tasks related to assigned clients and projects
- Attends and participates in internal client status meetings. As requested, prepares conference reports and follows up on action items
- Presents in client status meetings as required to update the entire client service team on special project/task force progress
- Participates in trade shows/conferences, as may be required, by representing BDI and sharing information on company services
- Manages special projects or assignments as required
- Other team and client support as necessary
Skills and Abilities
- Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good team player
- Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency
- Reasoning Skills: Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
- Computer Skills: Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, PowerPoint, Outlook, Workfront, and Dynamics and quickly learn, understand, and seamlessly implement the operation of the agency’s e-Tools
- Excel Skills: The Account Specialist must be able to pass both the intermediate and advanced Excel assessment – demonstrating proficient formula use, an understanding of the questions data can answer, and the ability to read data within a spreadsheet. In addition, to handling the formulas, the Account Specialist should also know how to debug them, work-around them, use shortcuts, customize, audit them, and use the formulas appropriately to pursue the answers the team is requiring
- Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
- Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
- Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines
Educational Requirements and Qualifications
Bachelor’s degree ideally in analytics, marketing, business, or communications.
Ideally, two or more years experience in database management, print production, account service, project work, media, or creative/traffic departments in a marketing agency environment.
Work Environment
Professional services office environment
Creative: Associate Creative Director
Job Description
Department:
Report to:
Salary range:
Creative
Erin Albitz, Group Creative Director
TBD
Position:
Hours:
Full-time
40 hours / week (Exempt)
Position Purpose
The Associate Creative Director takes a lead role in the writing and strategy of copy and other agency-produced projects for Custom clients. The ACD is the point person for management and execution of creative work to Custom Creative staff and freelance talent. This position takes a major role in the development of Custom client campaigns including attending strategic and tactical meetings, creative brainstorming, writing or reviewing staff/freelance writing, working with and reviewing design, and presentation to agency teams and in some cases, the client. In short, the Associate Creative Director plays an important role in helping to develop strategy and then, carry it out in the writing and design of each campaign produced.
Essential Duties and Responsibilities
- Takes a lead role in the development of Custom client campaigns, creative brainstorming, writing, providing feedback to internal or freelance writers, working with internal and freelance designers, and dialogues with other agency teams during review rounds. Pitches ideas for new monthly Custom client campaigns each quarter. Assists with client pitches on creative projects when called upon.
- Writes copy related to Custom client campaigns – may include direct mail, digital, newsletters or special projects, including client-requested revisions.
- Reviews campaigns in copy and in base art, provides direction to writers and designers to create compelling Custom client campaigns. Shares meeting notes, recordings and/or official Creative Direction on projects with freelance talent.
- Assists and engages in strategy development for Custom client campaigns.
- Manages the assignment of work to the Custom Creative team, including BDI employees and freelance talent. Responsible for freelance estimates and invoices, in collaboration with Purchasing.
- Works with Custom account, production, digital and data teams to help manage the strategic and tactical details of and completion of Custom client projects and campaigns.
- Understands Custom client mandatories and how to apply effectively in creating new and/or revising existing campaigns.
- Collaborates with and/or assists the Vice President, Creative Director and/or the Chief Creative Officer on projects, as requested.
- Other responsibilities as assigned.
- Under the direction of the BDI Marketing team, selects topics and writes/records two pieces of BDI Marketing content per fiscal year (Quick Shots, Inspire, Webinars, and podcasts).
Skills and Abilities
- Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good collaborator
- Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. Will pitch concepts to both agency personnel and, occasionally, clients
- Reasoning Skills: Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
- Leadership Skills: Sound administrative skills, well developed management skills – principles and people. Must be willing to challenge standard thinking with new ideas, new approaches and new solutions. Able to take the lead on creative projects for BDI clients
- Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
- Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
- Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines
Educational Requirements and Qualifications
BA or BS preferred, ideally in English, Journalism, Public Relations, Advertising, or a related field
Masters’ degree preferred
Minimum of 5 years’ experience in creative and supervisory experience required
Work Environment
Professional services office environment
Remote work schedule
Occasional travel to conferences and client sites and quarterly travel to BDI office
Client Service: Account Specialist
Job Description
Department:
Report to:
Salary range:
Client Service
TBD
$49k-58k per year
Position:
Hours:
Full-time
40 hours / week (Non-exempt)
Position Purpose
The role of the Account Specialist is to provide exceptional support for the management of new and existing clients, to ensure client satisfaction through superior service, and to encourage account growth through careful relationship and project stewardship. The Account Specialist will report to and work directly with the Account Strategist to establish and cultivate the business relationship; gain and maintain a high level of understanding of the client’s service area, unique positioning, overall objectives, and requirements; and assist in the execution of a uniquely tailored direct marketing program. The Account Specialist will interact with clients to respond to inquiries, to provide program and product updates and marketing and communications updates, as well as campaign, technical, and other account-related support. The Account Specialist may also serve as project lead/subject matter expert on agency special projects – which may require advanced-level database work, digital asset/resource management, marketing and/or public relations tasks, or event coordination, as assigned.
Essential Duties and Responsibilities
- Partners with Account Strategist to attend to, meet, and surpass expectations for the account needs of assigned clients
- Demonstrates strong agency knowledge of clients and services as well as agency systems and processes for effective communication between creative, production (print and digital), and administrative teams
- Effectively set up accounts, open projects, build briefs, enter client campaign participation, and fulfill CRM billing requirements in Microsoft Dynamics
- Participates in the pre-creative and tactical process for the creative development of direct mail packages
- Navigates and performs assigned projects within the company’s e-Tools (project management systems and creative proofing programs/applications)
- Serves as a support contact for issues or activities that a client may encounter. Works and interfaces with various internal departments as needed. Serves on a strategic task force as may be determined
- Keeps team and supervisor informed of project status and needs. Adheres to project deadlines
- Attends client meetings via telephone or on-site. Occasional travel. Supports the Strategist with material prep as may be requested
- Initiates follow-up and preparation of materials following tele-conferences and on-site strategy visits. Works with the Strategist to draft and distribute conference reports
- Coordinates and performs client service administrative tasks related to assigned clients and projects
- Attends and participates in internal client status meetings. As requested, prepares conference reports and follows up on action items
- Presents in client status meetings as required to update the entire client service team on special project/task force progress
- Participates in trade shows/conferences, as may be required, by representing BDI and sharing information on company services
- Manages special projects or assignments as required
- Other team and client support as necessary
Skills and Abilities
- Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good team player
- Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency
- Reasoning Skills: Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
- Computer Skills: Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, PowerPoint, Outlook, Workfront, and Dynamics and quickly learn, understand, and seamlessly implement the operation of the agency’s e-Tools
- Excel Skills: The Account Specialist must be able to pass both the intermediate and advanced Excel assessment – demonstrating proficient formula use, an understanding of the questions data can answer, and the ability to read data within a spreadsheet. In addition, to handling the formulas, the Account Specialist should also know how to debug them, work-around them, use shortcuts, customize, audit them, and use the formulas appropriately to pursue the answers the team is requiring
- Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
- Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
- Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines
Educational Requirements and Qualifications
Bachelor’s degree ideally in analytics, marketing, business, or communications.
Ideally, two or more years experience in database management, print production, account service, project work, media, or creative/traffic departments in a marketing agency environment.
Work Environment
Professional services office environment
Creative: Associate Creative Director
Job Description
Department:
Report to:
Salary range:
Creative
Erin Albitz, Group Creative Director
TBD
Position:
Hours:
Full-time
40 hours / week (Exempt)
Position Purpose
The Associate Creative Director takes a lead role in the writing and strategy of copy and other agency-produced projects for Custom clients. The ACD is the point person for management and execution of creative work to Custom Creative staff and freelance talent. This position takes a major role in the development of Custom client campaigns including attending strategic and tactical meetings, creative brainstorming, writing or reviewing staff/freelance writing, working with and reviewing design, and presentation to agency teams and in some cases, the client. In short, the Associate Creative Director plays an important role in helping to develop strategy and then, carry it out in the writing and design of each campaign produced.
Essential Duties and Responsibilities
- Takes a lead role in the development of Custom client campaigns, creative brainstorming, writing, providing feedback to internal or freelance writers, working with internal and freelance designers, and dialogues with other agency teams during review rounds. Pitches ideas for new monthly Custom client campaigns each quarter. Assists with client pitches on creative projects when called upon.
- Writes copy related to Custom client campaigns – may include direct mail, digital, newsletters or special projects, including client-requested revisions.
- Reviews campaigns in copy and in base art, provides direction to writers and designers to create compelling Custom client campaigns. Shares meeting notes, recordings and/or official Creative Direction on projects with freelance talent.
- Assists and engages in strategy development for Custom client campaigns.
- Manages the assignment of work to the Custom Creative team, including BDI employees and freelance talent. Responsible for freelance estimates and invoices, in collaboration with Purchasing.
- Works with Custom account, production, digital and data teams to help manage the strategic and tactical details of and completion of Custom client projects and campaigns.
- Understands Custom client mandatories and how to apply effectively in creating new and/or revising existing campaigns.
- Collaborates with and/or assists the Vice President, Creative Director and/or the Chief Creative Officer on projects, as requested.
- Other responsibilities as assigned.
- Under the direction of the BDI Marketing team, selects topics and writes/records two pieces of BDI Marketing content per fiscal year (Quick Shots, Inspire, Webinars, and podcasts).
Skills and Abilities
- Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good collaborator
- Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. Will pitch concepts to both agency personnel and, occasionally, clients
- Reasoning Skills: Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
- Leadership Skills: Sound administrative skills, well developed management skills – principles and people. Must be willing to challenge standard thinking with new ideas, new approaches and new solutions. Able to take the lead on creative projects for BDI clients
- Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
- Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
- Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines
Educational Requirements and Qualifications
BA or BS preferred, ideally in English, Journalism, Public Relations, Advertising, or a related field
Masters’ degree preferred
Minimum of 5 years’ experience in creative and supervisory experience required
Work Environment
Professional services office environment
Remote work schedule
Occasional travel to conferences and client sites and quarterly travel to BDI office
Account Specialist
Job Description
Department: Client Service
Report to: David Stolberg, Strategist/Account Director
Position: Full-time
Hours: 40 hours / week
Position Purpose
The role of the Account Specialist is to provide exceptional support for the management of new and existing clients, to ensure client satisfaction through superior service, and to encourage account growth through careful relationship and project stewardship. The Account Specialist will report to and work directly with the Account Strategist to establish and cultivate the business relationship; gain and maintain a high level of understanding of the client’s service area, unique positioning, overall objectives, and requirements; and assist in the execution of a uniquely tailored direct marketing program. The Account Specialist will interact with clients to respond to inquiries, to provide program and product updates and marketing and communications updates, as well as campaign, technical, and other account-related support. The Account Specialist may also serve as project lead/subject matter expert on agency special projects – which may require advanced-level database work, digital asset/resource management, marketing and/or public relations tasks, or event coordination, as assigned.
Essential Duties and Responsibilities
- Oversees all Regional and National design projects from conceptualization to delivery
- Concepts, designs and produces digital, print, and social media campaigns that support our clients’ fundraising and marketing efforts
- Arranges and assigns projects to Production Artist employees and contractors for Regional and National client projects; reviews work to ensure high quality, and ensures projects are produced in accordance with creative direction from the Client Services team
- Develops identities (visual aesthetic, imagery, iconography, typography, layouts) for campaigns—including assets for social, digital, email, printed collateral, and more
- Thinks creatively to develop new design concepts, graphics, and layouts while maintaining campaign objectives
- Helps translate marketing objectives into clear creative strategies, telling inspiring stories that drive measurable impact
- Keeps up to date on industry trends, print and digital marketing best practices, and researches new ideas to ensure campaigns are evolving in a constantly changing print and digital landscape
- Works closely and collaborates with cross-functional teams including Project Management, Creative, and Client Service
- Participates in collaborative revision and approval process until final design is approved
- Prioritizes and manages multiple projects within design specifications and deadlines
- Participates and contributes to meetings as appropriate, including weekly Design Team meetings
- Presents creative work internally and to clients, giving a rationale for aesthetic choices and how the creative work meets strategic goals
- Other related duties and responsibilities as assigned
Skills and Abilities
- Design Skills:
– Advanced skill sets in designing for print, web and multimedia, ideally having produced integrated marketing campaigns across digital, social, and print. Background in designing for nonprofits is a plus
– Strong conceptual skills, high-level sense of design, layout, and typography—both for digital and print applications
– Mastery of design fundamentals: typography, composition, color theory, layout, and visual hierarchy
– Working knowledge of the graphic production process, file preparation for print and digital platforms, photo editing and animated GIF creation
– A broad thinker who can offer a variety of design solutions
– Ability to take a project from concept to completion through an iterative creative process in a collaborative team environment - Relationship Building: Team player with a collaborative spirit; fosters productive relationships; values others’ opinions, shows appreciation, and seeks to understand different perspectives
- Communication Skills: Must have excellent written and verbal communication skills. This position requires the ability to pitch concepts to stakeholders. Additionally, a Senior Designer must clearly and effectively communicate and collaborate on cross-functional teams and offer creative and effective solutions
- Computer Skills: Expert knowledge in Photoshop, Illustrator, InDesign and other programs in the Adobe Creative Suite. Experience with motion design is a plus (After Effects, Premiere Pro); must demonstrate proficiency in the use of business-related software such as Microsoft Office: Word, Excel, Outlook, Workfront and Dynamics, and quickly learn, understand and implement the operation of the agency’s e-Tools
- Decision-Making and Problem-Solving: Must be a self-driven problem solver and question-asker with a positive attitude; must demonstrate strong decision-making, problem-solving, and critical thinking skills
- Organization Skills: Must have excellent organization, planning, execution, and time management skills
- Attention to Detail: Must pay close attention to detail, developing error-free designs across all mediums
- Must be punctual, flexible and able to function well in a fast-paced environment and meet deadline
Educational Requirements and Qualifications
- Bachelor’s degree ideally in analytics, marketing, business, or communications.
- Ideally, two or more years’ experience in database management, print production, account service, project work, media, or creative/traffic departments in a marketing agency environment.
Work Environment
- Professional services office environment
Account Specialist
Job Description
Department: Client Service
Report to: David Stolberg, Strategist/Account Director
Position: Full-time
Hours: 40 hours / week
Position Purpose
The role of the Account Specialist is to provide exceptional support for the management of new and existing clients, to ensure client satisfaction through superior service, and to encourage account growth through careful relationship and project stewardship. The Account Specialist will report to and work directly with the Account Strategist to establish and cultivate the business relationship; gain and maintain a high level of understanding of the client’s service area, unique positioning, overall objectives, and requirements; and assist in the execution of a uniquely tailored direct marketing program. The Account Specialist will interact with clients to respond to inquiries, to provide program and product updates and marketing and communications updates, as well as campaign, technical, and other account-related support. The Account Specialist may also serve as project lead/subject matter expert on agency special projects – which may require advanced-level database work, digital asset/resource management, marketing and/or public relations tasks, or event coordination, as assigned.
Essential Duties and Responsibilities
- Partners with Account Strategist to attend to, meet, and surpass expectations for the account needs of assigned clients
- Demonstrates strong agency knowledge of clients and services as well as agency systems and processes for effective communication between creative, production (print and digital), and administrative teams
- Effectively set up accounts, open projects, build briefs, enter client campaign participation, and fulfill CRM billing requirements in Microsoft Dynamics
- Participates in the pre-creative and tactical process for the creative development of direct mail packages
- Navigates and performs assigned projects within the company’s e-Tools (project management systems and creative proofing programs/applications)
- Serves as a support contact for issues or activities that a client may encounter. Works and interfaces with various internal departments as needed. Serves on a strategic task force as may be determined
- Keeps team and supervisor informed of project status and needs. Adheres to project deadlines
- Attends client meetings via telephone or on-site. Occasional travel. Supports the Strategist with material prep as may be requested
- Initiates follow-up and preparation of materials following tele-conferences and on-site strategy visits. Works with the Strategist to draft and distribute conference reports
- Coordinates and performs client service administrative tasks related to assigned clients and projects
- Attends and participates in internal client status meetings. As requested, prepares conference reports and follows up on action items
- Presents in client status meetings as required to update the entire client service team on special project/task force progress
- Participates in trade shows/conferences, as may be required, by representing BDI and sharing information on company services
- Manages special projects or assignments as required
- Other team and client support as necessary
Skills and Abilities
- Relationship Building: Must be friendly, trustworthy, knowledgeable, and professional. Must demonstrate ability to establish and develop relationships with prospects and serve as an ambassador of BDI. Positive attitude, good team player
- Communication Skills: Must demonstrate an advanced ability to read, analyze, and interpret agency documents, and respond effectively to inquiries. Must demonstrate good grammar, punctuation, and proofreading skills. The position requires regular contact both inside and outside the agency
- Reasoning Skills: Must demonstrate ability to define problems, collect data, interpret, and understand data and analyses, establish facts, and draw valid conclusions. Must be extremely efficient, organized, process-oriented, resourceful
- Computer Skills: Must demonstrate proficiency in the use and knowledge of integrated computer systems and business-related software such as Microsoft Office: Word, Excel, PowerPoint, Outlook, Workfront, and Dynamics and quickly learn, understand, and seamlessly implement the operation of the agency’s e-Tools
- Excel Skills: The Account Specialist must be able to pass both the intermediate and advanced Excel assessment – demonstrating proficient formula use, an understanding of the questions data can answer, and the ability to read data within a spreadsheet. In addition, to handling the formulas, the Account Specialist should also know how to debug them, work-around them, use shortcuts, customize, audit them, and use the formulas appropriately to pursue the answers the team is requiring
- Decision Making and Problem Solving: Must demonstrate strong decision-making, problem-solving, and critical-thinking skills. Must be proactive, self-motivated, and able to take initiative, focus, and prioritize tasks
- Attention to Detail: Must pay close attention to detail and demonstrate excellent follow-through
- Must be punctual, flexible, and able to function well in a fast-paced environment and meet deadlines
Educational Requirements and Qualifications
- Bachelor’s degree ideally in analytics, marketing, business, or communications.
- Ideally, two or more years’ experience in database management, print production, account service, project work, media, or creative/traffic departments in a marketing agency environment.
Work Environment
- Professional services office environment
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